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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Systems Manager (On-Campus) - **Company:** Middlesex Community College - **Location:** Lowell, MA, United States - **Experience:** Expert - **Salary:** $110,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apache Tomcat, Backup Devices, Cyber Security, Data Integration, Relational Databases, Dynamic Host Configuration Protocol, Linux, Disaster Recovery, Domain Name System (DNS), Middleware, VMware ESX Servers, File Transfer, Web Servers, Identity and Access Management, Internet Information Services (IIS), Microsoft SQL Server, Network Architecture, Networking Basics, Routing, Oracle (Applications), Public Key Infrastructure, Windows PowerShell, Productivity Software, Red Hat Enterprise Linux, Ansible, Student Information Systems, Shell Script, TCP/IP, VMware Infrastructure, Virtual Local Area Networks, Virtualization Technology, Wireless Networks, Scripting, Transport Layer Security, Enterprise Software Applications, Load Balancing, Firewalls (Computer Science), Infrastructure Automation Frameworks, Information Technology, Banner Advertisement, Palo Alto Networks, Wireless Technologies, Legacy Systems - **Published:** October 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7e39a2cea1f48839 ## About the Role This position is an in-person, on-campus position. Regular and reliable on-site presence is an essential requirement of the role., * Associate's degree (or higher) in a related IT field, plus 5+ years of experience administering enterprise systems and infrastructure. * Minimum of 5 years managing systems in a large IT environment, with progressively increasing responsibility. * Strong ability to analyze complex technical issues, prioritize likely causes, and develop effective remediation plans. * Strong customer service orientation and commitment to end-user stakeholder success. * Excellent problem-solving abilities. * Excellent interpersonal, verbal, and written communication skills. * Ability to work independently and collaboratively within a technical team. * Hands-on experience with enterprise systems management/configuration management tools. * Strong knowledge of enterprise server environments (Windows and Linux). * Experience with virtualization platforms, enterprise server and storage area network (SAN) technologies. * Experience with networking fundamentals: wired/wireless networks, switching, routing, firewalls, and related protocols (DNS, DHCP, TCP/IP, VLANs, SSL/TLS, encryption). * Experience with enterprise firewall platforms and enterprise Linux distributions. * Experience with integrated enterprise resource planning (ERP) or student information system platforms and related data integration tools. * Experience implementing disaster recovery and backup solutions. * Strong grasp of industry best practices for secure computing and data protection. * Strong understanding of PKI/Certificate lifecycle management. * Ability to explain complex technical concepts to non-technical audiences. * Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends., * Bachelor's degree in a related IT field. * Industry-recognized technical certification(s). * Prior experience in a higher education or similarly complex institutional setting. * Experience with scripting or automation languages (e.g., PowerShell, Ansible, shell scripting). * Experience with Ellucian applications such as Banner, DegreeWorks, Ethos, etc. * Experience with relational database platforms such as Oracle and MSSQL. * Experience with identity management systems such as Active Directory and Entra ID. * Experience designing, implementing, and managing network infrastructure. * Experience with Palo Alto Networks firewalls and A10 Thunder Load Balancer/Proxy. ## Description Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities., Acting as a project coordinator and lead designer for complex, multi-system initiatives, the Senior Systems Manager is responsible for the design, documentation, and implementation guidance of multi-vendor technology platforms. Under the direction of the Director of IT Infrastructure, this role drives the adoption of new technologies and the integration and optimization of existing technology investments, playing a key part in the overall quality of IT services delivered to internal and external stakeholders., Optimization and Integration of Existing Systems * Ensures the organization maximizes return on technology investments by optimizing, reconfiguring, and maintaining existing systems with minimal disruption. * Manage core infrastructure services, including Active Directory and related services, and virtualization. * Manage and maintain VMware infrastructure including vCenter and ESXi. * Manage identity and access management components, including Microsoft Identity Management (MIM). * Administer web servers (IIS and Tomcat), load balancers/proxies, and secure file transfer solutions. * Work with the network engineer to support network infrastructure, including wired and wireless systems, and switching across multiple sites and campuses. * Coordinate with external vendors and consultants on system design and support. * Analyze system performance data and recommend improvements. * Automate manual processes to reduce operational workload. * Diagnose performance bottlenecks across infrastructure layers and components. Design and Development of New Technology Solutions * Plans and designs how new hardware, software, and middleware can solve business problems, and defines organizational standards for technology configurations. * Partner with consultants and other departments to plan and implement critical, cross-system integrations. * Collaborate with enterprise applications teams to plan and roll out major platform updates. * Manage core enterprise platforms such as Windows and Linux systems, web servers, and identity management systems. * Oversee the deployment and lifecycle management of digital security certificates. * Develop configuration standards and support processes for new collaboration or productivity tools. * Design migration paths from legacy platforms to modern replacements. Knowledge Transfer & IT Staff Development * Designs new systems and processes while supporting knowledge transfer to other IT staff, including systems and service desk teams. * Create operational documentation for new systems. * Develop knowledgebase articles and reference materials for Service Desk staff. * Document standard configurations for ongoing use. Escalation Support & Customer Service * Provides direct, expert-level support to end users and promotes a strong service culture. * Resolve escalated tickets from Service Desk staff related to systemic issues. * Build effective partnerships across the organization through open communication and responsiveness. * Maintain a welcoming, inclusive environment for people of all backgrounds and identities., Hours: 37.5 hours per week; schedule to be determined upon hire. The College offers flexible scheduling through its Flex Work Program, which allows eligible employees, with appropriate approval, to extend work hours on certain days to reduce or eliminate scheduled hours on another day.