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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer - Internal IT & Managed Network Services - **Company:** WorldVue Connect, LLC - **Location:** Houston, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $75,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, VoIP, Business Systems, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Network Address Translation, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Networking Hardware, Subnetting, Virtual Private Networks (VPN), Python (Programming Language), Network Troubleshooting, Microsoft Office, Microsoft Software, Windows Servers, Network Architecture, Network Diagrams, Routing, Network Segmentation, Network Administration, Windows PowerShell, Remote Service Software, Runbook, Smart Devices, Virtual Local Area Networks, Wireless Access Point, Network Routers, Scripting, Firewalls (Computer Science), Patch Management, PfSense, Laptops, Fortinet, Hardware Asset Management, TACACS+ Protocol, Firewall Services Module, Veeam, Network Server, Cisco, User Accounts, Vmware - **Published:** October 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=37504ee4bce1e2ac ## About the Role * 5+ years in IT support, systems administration, network administration or Bachelor's degree. * Hands-on network troubleshooting: VLANs, subnetting, DHCP, DNS, routing, NAT, firewall rules, and VPN. * Experience supporting multi-site environments and remote users, including servers, desktops, and network hardware. * Strong written and verbal communication, with the ability to explain technical issues to non-technical people. * Disciplined about ticket hygiene, time entry, and documentation, as work is measured against service levels., * Prior experience at a managed service provider, NOC, or ISP support organization. * Hospitality technology experience, or support of hotel systems such as PMS, POS, or lock systems. * Scripting or automation experience (PowerShell, Python, or similar). * Relevant certifications (CompTIA Network+/Security+, Microsoft, Cisco CCNA, Fortinet NSE, Aruba, VMware)., * Microsoft Windows Server: 2 years (Preferred) * Fortinet firewalls: 2 years (Preferred) * Microsoft Office 365: 2 years (Preferred) ## Description We are seeking a hands-on, technically skilled Systems Engineer for a new dual-mandate role based on-site in Houston, Texas. You will support WorldVue's internal IT - offices, end users, servers, and network infrastructure across multiple sites and two datacenters - and work on our Managed Services team troubleshooting hotel back-office networks for properties under contract. WorldVue runs internal IT on a managed services model: our own offices and employees are treated as our first managed account, with the same ticketing, SLA, and documentation discipline we deliver to our hotel customers. Key Responsibilities - Internal IT and Corporate Infrastructure: * Provide responsive technical support to internal employees, onsite and remotely, across multiple office locations. * Administer Windows Server (Active Directory, Group Policy, DNS, DHCP), Microsoft 365, and Entra ID, including user accounts, access controls, and permissions. * Troubleshoot workstations, laptops, printers, VoIP phones, and mobile devices. * Maintain corporate infrastructure across our Denver and Houston datacenters: Hyper-V, backup and replication, firewalls, switching, wireless, VPN, and site-to-site connectivity. * Handle onboarding and offboarding, IT inventory, and hardware lifecycle tracking. * Perform patch management and preventative maintenance, and support internal projects such as hardware refreshes, software rollouts, and network upgrades., * Troubleshoot back-office network issues at hotel properties under managed services agreements: routers, firewalls, switches, access points, VLANs and subnets, DHCP scopes, DNS, and ISP circuits. * Support network segmentation between guest, back-office, and payment environments per property and brand standards. * Resolve connectivity issues for property business systems - PMS, point-of-sale, key card and lock systems, cameras, printers - working with brand and vendor support teams. * Work remotely with on-property staff and dispatched field technicians who may have limited technical background. * Meet contracted service levels, maintaining accurate ticket status, time entry, and resolution notes. * Escalate to senior engineering, carriers, and third-party vendors, and own issues through to closure. * Support onboarding of new properties: document existing topology, validate configurations against standards, and identify remediation work. Shared Responsibilities: * Write and maintain documentation, runbooks, network diagrams, and knowledge base articles for internal and property environments. * Work incidents and service requests through our ticketing system with clear, timely documentation. * Coordinate with vendors, carriers, and third-party providers on issues, warranties, and procurement. * Standardize configurations, monitoring coverage, and support procedures across both environments, and recommend permanent fixes for recurring problems. Key Technologies: Corporate Environment * Windows Server 2016+ (Active Directory, Group Policy, DNS, DHCP), Windows 11, Microsoft 365, Entra ID * Hyper-V, Veeam Backup & Replication, remote support tools Network and Property Environment * Fortinet firewalls; pfSense and MikroTik edge devices * Aruba, Meraki, and Cisco switching and wireless * RADIUS / TACACS+ (Aruba ClearPass); VLANs, routing, NAT, VPN tunnels, WAN/ISP troubleshooting * Monitoring, alerting, and configuration backup tooling