> Markdown version of [/jobs/ext/4302307-senior-it-support-administrator](https://www.wearedevelopers.com/jobs/ext/4302307-senior-it-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Support Administrator

- **Company:** WB Engineers+Consultants
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, User Authentication, Microsoft Azure, Microsoft Outlook, Software as a Service, Cloud Computing, Cloud Engineering, Identity and Access Management, Network Administration, Azure Active Directory, Microsoft SharePoint, Office365, Backend, Microsoft InTune, Microsoft Onedrive, 3-tier Architectures, Autodesk Autocad, User Administration
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/720c75f8-abe7-41a4-8129-9162965aa5e6/senior-it-support-administrator

## About the Role

Customer service & communication

 * Demonstrated history of excellent end-user support - patient, clear, and solutions-oriented
 * Comfortable supporting non-technical users in a fast-paced professional environment
 * Ability to set expectations, communicate status, and follow through on open issues

Technical proficiency

 * Strong working knowledge of Windows desktop OS, M365 applications (Teams, Outlook, SharePoint, OneDrive), and Azure AD / Entra ID
 * Experience supporting hybrid environments (cloud + on-prem)
 * Ability to troubleshoot issues spanning endpoints, user authentication, access/permissions, and cloud-based applications
 * Familiarity with endpoint management tools (e.g., Intune or similar MDM platforms)

Nice to have (not required)

 * Exposure to tools common in AEC or engineering environments (e.g., Autodesk products, large file workflows, CAD/BIM application support)
 * Experience in a professional services or design/engineering firm setting

Work Environment

 * Hybrid (NYC area) - minimum 2 days/week in office, with increased on-site presence expected during any new hire onboarding
 * Occasional after-hours availability for critical incidents

What This Role Is Not -
This is not a network engineering or cloud architecture position. We have consulting partners who own infrastructure design, Azure backend configuration, and network management. We need someone who can work effectively alongside those partners - not replace them.

## Description

Job DescriptionOverview
We are seeking a highly skilled, customer-focused IT professional to serve as the senior-most escalation point for end-user technical support across our 170+ person engineering design firm. This is fundamentally a people-first role: the ideal candidate is someone who genuinely enjoys solving problems for users, communicates clearly with both technical and non-technical staff, and takes ownership of issues through to resolution.
You will operate within a Microsoft-centric environment (Windows, M365, Azure) and work collaboratively with external IT consultants who manage backend infrastructure and cloud architecture. Your job is not to design or engineer those systems; it's to deeply understand them, support the people who depend on them, and be the final internal resource when standard help desk support can't resolve an issue.

Core Responsibilities

 * Serve as the Tier 3 escalation point for all end-user IT support across Windows, M365, and Azure-integrated services
 * Diagnose and resolve complex user-facing issues related to endpoints, authentication, cloud applications, and connectivity
 * Act as the internal liaison with external network and cloud consultants during implementations, maintenance windows, and incident response - translating technical changes into user impact and support readiness
 * Maintain working knowledge of the firm's Azure/M365 environment sufficient to support users and coordinate effectively with consultants
 * Develop and maintain internal documentation, known issue logs, and support procedures
 * Support onboarding and offboarding of staff, including account provisioning, device setup, and access management