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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, IT Management, Information Technology Operations, Networking Cables, Software Deployment, Windows Desktop, Wi-Fi Technology, Office365, Peripherals, Laptops, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2a95deca41bf46b9

## About the Role

The ideal candidate will have 2-3+ years of hands-on desktop support or onsite IT support experience, strong communication skills, and the ability to work directly with end users., * 2-3+ years of experience in Desktop Support, IT Support, Field Services, or Onsite IT Support.

 * Hands-on experience troubleshooting Windows and Apple operating systems.
 * Experience with ServiceNow or another enterprise IT ticketing system.
 * Strong knowledge of Microsoft Office 365.
 * Experience supporting desktops, laptops, peripherals, printers, mobile devices, and other IT hardware.
 * Basic hardware troubleshooting and replacement experience.
 * Strong customer service, communication, and interpersonal skills.
 * Ability to work onsite and interact directly with end users.
 * Experience with Smart Hands, network closets, cabling, printers, meeting rooms, or other onsite infrastructure support is highly preferred.

## Description

We are seeking an experienced Desktop Support Technician to provide onsite IT support in Austin, TX, including coverage of an IT Walk-In Center. This role will support end users with hardware, software, Microsoft Windows, Apple devices, Microsoft 365, mobile devices, printers, meeting room technology, and general onsite IT operations., * Provide onsite desktop support and IT Walk-In Center support for end users.

 * Manage and resolve IT incidents and service requests using ServiceNow.
 * Troubleshoot Microsoft Windows and Apple operating systems.
 * Provide how-to assistance for end-user devices, applications, and software.
 * Support desktops, laptops, monitors, label printers, peripherals, and other standard/non-standard hardware.
 * Perform basic hardware repairs and upgrades, including RAM, keyboards, and SSD/HDD replacements.
 * Troubleshoot and support Microsoft Office 365 applications.
 * Perform software installations and deployments.
 * Provide Smart Hands support for MFPs, printers, scanners, servers, and storage equipment.
 * Support printer and scanner issues, including toner replacement and basic hardware troubleshooting.
 * Support smartphones and portable devices, including SIM handling and provisioning.
 * Provide meeting room support for audio/video equipment and conference room technology.
 * Perform basic network support, including network cabling, port patching, Wi-Fi troubleshooting, and replacement of local routers, hubs, and switches.
 * Provide Smart Hands support for LAN closets, MDFs, and IDFs.
 * Maintain IT asset records, knowledge documentation, site operation manuals, and other IT documentation.
 * Assist with inventory and stock management, including incoming and outgoing IT equipment.
 * Follow established IT support procedures and maintain accurate ticket and asset documentation.