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# IT Helpdesk Support Technician

- **Company:** The Job Center
- **Location:** Washington, DC, United States
- **Experience:** Starter
- **Salary:** $45,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Access Network, Macintosh Computers, Apple Mac Systems, Chrome OS, Data Migration, Software Systems, Computer Equipment, Laptops
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8373b969b4a13250

## About the Role

We are seeking a skilled and motivated Helpdesk Support Technician to join our IT team. The ideal candidate will have a strong understanding of computer technical and customer support concepts with the ability to be able to communicate effectively with both technical and non-technical staff., Knowledge and Skills

 * Personal qualities of integrity, credibility, confidentiality, and commitment to the mission of Center City Public Charter Schools
 * Working knowledge of basic hardware and software systems
 * System administration experience with Apple Mac/OS X, and ChromeOS operating systems and G Suite (Google) applications
 * Familiarity with Mac OS support and maintenance tasks.
 * Can work within an ambiguous, fast-moving environment while also driving toward clarity and solutions
 * Excellent interpersonal and communication skills; ability to present and effectively explain technology solutions to staff in non-technical jargon

Education and Work Experience

 * High School Diploma
 * 1-2 years experience in a similar role is preferred.
 * Any similar combination of education and experience
 * Public charter school experience a plus
 * This position requires frequent travel between the central office and seven campuses; the applicant must have a vehicle or be comfortable navigating public transit
 * After-hours and weekend work may be required around busy transition times (e.g., the start or end of the school year)

## Description

* Respond to and troubleshoot technical issues arising from problems with network access, computer hardware and software, printers, networked copiers, security systems, applications, replacements/upgrades, data migration/archiving

Technology Equipment Distribution and Maintenance

 * Configures, installs, repairs, and supports student and staff Chromebooks, staff Macs, iPhones, and iPads.
 * Setup and registration of Chromebooks and Macs.
 * Tracks and updates the movement of all IT assets (laptops, desktops, printers, projectors, etc.)