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# Onsite Desktop Support Technician

- **Company:** FIRSTPRO LLC
- **Location:** Blue Bell, PA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, BASIC (Programming Language), System Configuration, Data Centers, Linux, Identity and Access Management, Software Deployment, Software Engineering, Peripherals
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=95ffe7279fa85ba7

## About the Role

* 3-5 years of desktop support experience in an enterprise environment.
 * Strong Windows operating system troubleshooting skills.
 * Experience supporting Microsoft 365 and Active Directory.
 * Basic knowledge of LAN networking and secure printing.
 * Familiarity with multiple platforms, including Windows, iOS, Android, and Linux.
 * Strong communication, problem-solving, and customer service skills., * Microsoft certifications, such as MD-100/101, AZ-900, or equivalent.
 * Experience with endpoint management, security tools, AV systems, or data center/IDF environments.

Work Environment

 * High-volume enterprise IT environment supporting onsite employees and remote users.
 * Hands-on support across desktop systems, endpoint devices, and AV-enabled conference rooms.

## Description

* Provide deskside and remote support for desktops, laptops, software, peripherals, and technical issues.
 * Image, deploy, configure, and maintain PCs and endpoint devices.
 * Troubleshoot Windows OS, Microsoft 365, Active Directory, and basic LAN connectivity issues.
 * Support mobile devices, secure printing, conference room AV systems, and specialized lab or testing environments.
 * Maintain accurate asset inventories, service tickets, and technical documentation.
 * Assist with endpoint security initiatives, operating system upgrades, application deployments, and access management.
 * Collaborate with internal IT teams on system configurations and technical projects.