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# Help Desk Technician - Part Time

- **Company:** University of Arkansas
- **Location:** Fayetteville, AR, United States
- **Salary:** $24,960.0
- **Contract:** Temporary contract
- **Skills:** Software Applications, Desktop Computing, Microsoft Office, Information Technology, Custom Reports
- **Published:** October 15, 2026
- **Apply:** https://diversityjobs.com/career/18641202/Help-Desk-Technician-Part-Time-Arkansas-Fayetteville

## About the Role

* High school diploma or equivalent
 * Customer service experience
 * Experience with Microsoft Office applications

Preferred Qualifications

 * Demonstrated experience of the operations of personal computers and the functions of various software

Knowledge, Skills & Abilities

 * Strong communication skills
 * Knowledge of both Mac and PC's, Persons must have proof of legal authority to work in the United States on the first day of employment.

## Description

Summary of Job Duties:The Help Desk Technician is responsible for providing assistance and support related to campus technologies, including but not limited to computer systems, hardware, software, and mobile devices. This position responds to requests, runs diagnostics, actively troubleshoots, isolates problem(s), and determines and implements solution. If beyond scope, recognizes when to escalate to next tier of support.

Primary responsibilities include:

 * Provide primary technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
 * Ask questions to determine nature of problem
 * Respond to users seeking help either in person, over the phone, via email or chat
 * Install, modify, and repair computer software as needed
 * Walk users through problem-solving process
 * Follow up with users to ensure issue has been resolved
 * Develop training manuals, document knowledgebase and train others
 * Run reports as requested to ensure continuous improvement

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications