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# Desktop Support Technician

- **Company:** Noblesoft Technologies
- **Location:** Fairfield, CA, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Configuration Management Databases, Desktop Computing, Ghost (Backup Software), Issue Tracking Systems, Knowledge Management, Microsoft Office, Microsoft Software, System Center Configuration Manager, Network Connections, Remote Access Technology, ServiceNow IT Service Management, Office365, Tablet Computers, Laptops, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=79ad307964f638e7

## About the Role

* Relevant Experience : 3 Years minimum
 * Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
 * Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video)
 * Tools : Windows OS, MS Office, O365, Mac OS (preferred)
 * Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management), · experience in desktop support, hardware troubleshooting, Windows OS, and IMACD activities.

· Knowledge of ServiceNow, SCCM, Active Directory, GPO, and Microsoft Office.

· Excellent communication, troubleshooting, and customer service skills.

· A+ Hardware certification preferred; Microsoft, ITIL, and CCNA certifications are an advantage.

## Description

· Provide desktop and end-user IT support for desktops, laptops, tablets, mobile devices, printers, and video conferencing equipment.

· Troubleshoot hardware, software, Windows OS, Microsoft Office/O365, network connectivity, and remote access issues.

· Perform IMACD activities (Install, Move, Add, Change, Dispose), equipment setup, deployment, and asset inventory management.

· Perform Windows imaging/reimaging using SCCM, Ghost, or similar tools.

· Support Active Directory, Group Policy (GPO), ServiceNow ticketing, and software installation.

· Maintain technical documentation, update tickets, and ensure timely issue resolution with excellent customer service.