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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support and Network Technician - **Company:** Mayfran International Inc - **Location:** Mayfield, OH, United States - **Salary:** $66,560.0 - $76,960.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Automation of Tests, Microsoft Azure, Microsoft Online Services, Collaborative Software, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Document Management Systems, Disaster Recovery, Domain Name System (DNS), Identity and Access Management, Networking Hardware, Network Security, Microsoft Security Essentials, Windows Servers, Networking Basics, Network Administration, Performance Tuning, Windows PowerShell, Power BI, Azure Active Directory, Server Administration, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, VMware Virtualization, Software Vulnerability Management, Wide Area Networks, Backup and Restore, Windows Desktop, Wireless Networks, CompTIA Strata - PC Hardware Technology Engineer, Network Switches, Computer Networking Systems, Office365, Peripherals, Firewalls (Computer Science), Guidewire PolicyCenter, Microsoft InTune, Microsoft Onedrive, Information Technology, Performance Monitor, Laptops, Fortinet, Veeam, User Administration, User Accounts - **Published:** October 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=96361480d523eb25 ## About the Role Competencies: To perform the job successfully, an individual should demonstrate the following competencies: * Analytical - Collects and researches data. * Problem Solving - Identifies and resolves problems in a timely manner. * Customer Service - Responds promptly and professionally to employee needs; communicates expected resolution times and status updates; follows through on commitments. * Cost Consciousness - Develops and implements cost saving measures. * Judgment - Exhibits sound and accurate judgment. * Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives. * Interpersonal Skills - Maintains confidentiality. * Written Communication - Presents data effectively. * Oral Communication - Listens and gets clarification; Participates in meetings. * Technical Skills - Pursues training and development opportunities. * Ethics - Works with integrity and ethically. * Attendance/Punctuality - Is consistently at work and on time. * Initiative - Seeks increased responsibilities. * Innovation - Meets challenges with resourcefulness. * Adaptability - Manages competing demands. * Teamwork - Contributes to building a positive team spirit. * Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. * Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. * Safety and Security - Observes safety and security procedures. QUALIFICATIONS: Education and/or Experience: Associate's degree in information technology or a related field and five years of relevant experience; bachelor's degree in information technology or a related field and three years of relevant experience; or an equivalent combination of education and experience. Computer Skills: Proficiency with Windows desktop operating systems, Microsoft 365 applications, end-user peripherals, printers, and PC and laptop hardware is required. Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and switching, is also required. Experience with one or more of the following technologies is preferred: Fortinet products (FortiGate, FortiSwitch, and FortiAP), VMware virtualization platforms, Microsoft Intune, Microsoft Defender, CrowdStrike Falcon, Veeam Backup & Replication, PowerShell scripting, Power BI, Power Platform, Azure cloud services, and manufacturing or industrial IT environments. PHYSICAL DEMANDS: The employee must be able to move, install, and connect computers, monitors, printers, network equipment, and related hardware. The employee may occasionally be required to lift and move equipment weighing up to 50 pounds. ## Description Summary: Serve as the company's first point of contact for help desk support by diagnosing and resolving end-user technology issues. The position also assists with network administration, systems support, cybersecurity, and infrastructure projects to help maintain reliable technology operations across the organization., * Serve as the first line help desk contact for employees by receiving, documenting, prioritizing, and resolving Tier 1 hardware, software, networking, and application issues. Escalate complex or unresolved issues to the appropriate IT team member or service provider and communicate status updates to affected users. * Configure and deploy desktops, laptops, mobile devices, printers, and peripherals. * Assist users with Microsoft 365 applications and collaboration tools and create and maintain end-user documentation and knowledge base articles. * Support administration of Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID. * Assist with account provisioning, licensing, access management, shared mailboxes, distribution groups, and Microsoft security and compliance initiatives. * Support Windows Server environments and Active Directory, including user accounts, groups, permissions, and Group Policy. * Assist with server maintenance, updates, patching, performance monitoring, virtualization, and infrastructure systems. * Document system configurations, procedures, and changes. * Provide technical maintenance and recovery support for local and wide area networks. * Maintain and troubleshoot network switches, wireless infrastructure, firewalls, network security systems, VLANs, DHCP, and DNS services. * Participate in network improvement and modernization projects and maintain network documentation and diagrams. * Use testing tools and troubleshooting techniques to resolve complex hardware, software, and system issues. * Assist with administration of endpoint security and monitoring platforms; investigate and respond to security alerts and incidents. * Support vulnerability remediation, cybersecurity policies and best practices, security awareness, and compliance initiatives. * Monitor backup systems, identify failures, assist with backup verification and testing, and support restoration requests and disaster recovery procedures. * Maintain current documentation for backup and recovery processes. * Maintain IT asset inventories and documentation, track hardware deployments, warranties, and lifecycle replacement schedules, and assist with procurement, receiving, setup, and deployment of IT equipment. * Assist with infrastructure upgrades, migrations, technology deployments, and implementation of new systems and business technologies. * Participate in testing, rollout, training, and documentation activities. * Interface with vendors and maintenance providers to properly service and maintain systems. * Implement measures to limit system downtime and provide technical support to optimize system performance.