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# Technical Support Analyst (Network & POS Support)

- **Company:** CareerCircle
- **Location:** Westlake, OH, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $37,440.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Linux, Network Troubleshooting, Network Connections, Network Monitoring, Retail Software, Software Engineering, Computer Networking Systems, Computer Network Operations, Connectivity Problems, Network Support, Cisco, Servicenow
- **Published:** October 3, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/oh/westlake/4e7e019c-7c85-4bb7-a204-841f969e942d

## About the Role

* 3+ years of experience in a technical support, help desk, service desk, NOC, or customer support environment.
 * Strong phone-based troubleshooting and customer service skills.
 * Experience troubleshooting both hardware and software issues.
 * Hands-on experience supporting Cisco networking environments and connectivity issues.
 * Familiarity with network monitoring tools and diagnostics.
 * Excellent communication and documentation skills.
 * Ability to explain technical concepts in simple, user-friendly terms.

Preferred Qualifications

 * POS (Point of Sale) support experience.
 * Retail technology support experience.
 * ServiceNow experience.
 * NOC or network operations experience.
 * Windows 10 and Microsoft 365 support experience.
 * Previous experience working evening, overnight, or rotating shifts.
 * Retail industry experience, even in a non-technical capacity., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations, Leadership
ServiceNow
Communication
Point Of Sale
Microsoft 365
Network Support
Customer Service
Customer Support
Cisco Networking
Technical Issues
Technical Support
Help Desk Support
Business Valuation
Network Monitoring
Business Operations
Full Stack Development
Network Troubleshooting
Business Transformation
Hardware Troubleshooting
Troubleshooting (Problem Solving), Are you passionate about troubleshooting technical issues and helping keep critical business operations running smoothly? We're seeking a Technical Support Analyst to join a fast-paced 24/7 support environment supporting retail technology, network connectivity, and point-of-sale systems across multiple locations. This role is ideal for candidates with strong networking fundamentals, exceptional customer service skills, and a desire to grow their technical career.

What You'll Do

 * Provide phone-based technical support for retail and corporate users.
 * Troubleshoot POS systems, credit card readers, receipt printers, and peripheral devices.
 * Diagnose and resolve network connectivity issues within Cisco-based environments.
 * Support Windows, Linux, and Microsoft 365 environments.
 * Monitor and troubleshoot hardware, software, and network-related incidents.
 * Document and track issues through a ticketing platform such as ServiceNow.
 * Escalate complex issues when necessary while maintaining ownership through resolution.
 * Deliver outstanding customer service to both technical and non-technical end users., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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