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# RVP, HCM

- **Company:** PrismHR, Inc.
- **Location:** Chandler, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Adobe Acrobat, Data Analysis, Microsoft Outlook, Learning Management Systems, Human Resources Information System (HRIS), Microsoft Office, Microsoft PowerPoint, Marketplace
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/2cdc714e-53c0-4822-bd68-d9d26f05ae99/rvp-hcm

## About the Role

* Proven ability to develop and execute strategies that drive revenue growth, customer retention, expansion, adoption, satisfaction, and long-term business success.
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 * Strong leadership skills with the ability to build, motivate, and scale high-performing onshore and offshore teams across implementation, training, support, and professional services.
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 * Excellent analytical and problem-solving skills with the ability to interpret performance data, identify trends, establish measurable goals, and implement data-driven improvements.
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 * Ability to optimize implementation timelines, accelerate time to value, improve support resolution times and case quality, increase training effectiveness and LMS utilization, and enhance overall operational efficiency.
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 * Strong strategic planning, project management, and change management skills with the ability to lead complex, cross-functional initiatives.
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 * Exceptional communication, relationship-building, and influencing skills with the ability to collaborate effectively with customers, executive leaders, and internal stakeholders.
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 * Ability to establish performance standards, drive accountability, and improve leadership effectiveness, employee engagement, workforce scalability, productivity, and service consistency.
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 * Ability to foster a customer-focused culture centered on collaboration, accountability, continuous improvement, and operational excellence.
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 * Customer-first leader with the ability to influence across Product, Sales, Marketing, Marketplace, and service delivery teams., * 10+ years of experience in service leadership, customer success, support, implementation, training, professional services, sales engineering, or related customer-facing leadership roles.
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 * Significant experience in the HR service provider, HCM, payroll, benefits, HRIS, or adjacent technology ecosystem.
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 * Demonstrated ability to lead and scale multi-function teams in a complex, fast-paced environment.
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 * Strong operational discipline, including experience establishing KPIs, managing performance, leading process improvement, and driving measurable business outcomes.
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 * Executive-level communication skills with the ability to engage customers, prospects, internal stakeholders, and senior leadership with clarity and credibility.
\n, * College degree or related experience required or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) preferred.
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 * Ten (10)+ years of experience in service leadership, customer success, support, implementation, training, professional services, sales engineering, or related customer-facing leadership roles.
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 * Strong experience in the HR service provider, HCM, payroll, benefits, HRIS, or adjacent technology ecosystem.
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 * Direct experience with HCM service providers, staffing organizations, or payroll service providers.
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 * Experience building or incubating new teams, service models, or customer success functions.
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 * Familiarity with partner ecosystems, marketplace strategy, integrations, and add-on product adoption.
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 * Commercial experience supporting sales, expansion, pricing, packaging, or go-to-market strategy.
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 * Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
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 * Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM)
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## Description

The Regional Vice President (RVP), HCM Services leads the strategy, performance, and customer experience for PrismHR's HCM service provider customer segment. This role owns the post-sale service model across implementation, support, training, professional services, and customer success, ensuring customers achieve measurable value from the platform and related services. The leader will partner closely with Product, Sales, Marketplace, Marketing, and operational teams to drive retention, expansion, scalable service excellence, and a differentiated HCM customer experience., * Strategic Thinking: Ability to analyze complex business, customer, operational, and financial data to develop strategic plans, priorities, and solutions.
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 * Decision-Making: Frequent exercise of independent judgment and executive-level decision-making involving customer experience, service delivery, operational performance, and organizational objectives.
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 * Problem Solving: Ability to identify risks, assess impacts, evaluate alternatives, and implement effective solutions in a fast-paced and evolving environment.
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 * Attention to Detail: Ability to review, interpret, and evaluate performance metrics, customer feedback, operational trends, and business reports with a high degree of accuracy.
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 * Multitasking: Ability to manage multiple priorities, initiatives, deadlines, stakeholders, and projects simultaneously while maintaining quality and responsiveness.
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 * Adaptability: Ability to adjust strategies, priorities, and resources in response to changing business needs, market conditions, customer requirements, and organizational objectives.
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 * Analytical Reasoning: Frequent use of critical thinking and data analysis to assess customer health, operational performance, financial outcomes, workforce needs, and growth opportunities.
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 * Concentration: Ability to maintain focus during extended periods of planning, analysis, meetings, presentations, and complex problem resolution
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