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# Desktop Support Technician - Secret Clearance

- **Company:** TEKSYSTEMS INC.
- **Location:** Kaneohe, HI, United States
- **Experience:** Experienced
- **Salary:** $68,682.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, JIRA, User Authentication, Microsoft Outlook, CompTIA Network+, CompTIA Security+, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, System Center Configuration Manager, Networking Basics, Network Connections, Microsoft PowerPoint, Remote Access Technology, Azure Active Directory, Software Deployment, TCP/IP, Office365, Microsoft InTune, Microsoft Onedrive, SC Clearance, Computer Equipment, Patch Management, Laptops, Servicenow, User Accounts
- **Published:** October 17, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/hi/kaneohe/6327d23a-cfe1-43d0-8a4c-7abc48e060ea

## About the Role

Customer Service
Active Directory
CompTIA Network+
Secret Clearance
Endpoint Devices
Patch Management
Operating Systems
Microsoft Outlook
Technical Support
CompTIA Security+
Endpoint Security
Business Valuation
Docking (Computers)
Endpoint Management
Inventory Management
Microsoft Windows 10
Software Installation
Full Stack Development
Azure Active Directory
Technical Documentation
Network Troubleshooting
Business Transformation
Multi-Factor Authentication
End-User Training And Support
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)
Microsoft Intune (Mobile Device Management Software)

At least 3 years, * Active Secret Clearance.

 * 3+ years of desktop support experience in a Windows enterprise environment.
 * Strong troubleshooting experience with Windows 10 and Windows 11.
 * Experience supporting Microsoft 365 applications and services.
 * Working knowledge of Active Directory, Group Policy, and user account administration.
 * Experience with desktop imaging, deployment, and hardware break/fix support.
 * Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
 * Experience with ticketing systems such as ServiceNow, Remedy, or Jira.
 * Strong customer service and communication skills.
 * Ability to work independently and prioritize multiple support requests.
 * Experience supporting laptops, desktops, printers, and mobile devices., * Experience supporting government, defense, or highly regulated environments.
 * Knowledge of Microsoft Intune, SCCM/MECM, or other endpoint management platforms.
 * Experience with Azure AD / Microsoft Entra ID.
 * Familiarity with cybersecurity best practices and endpoint security tools.
 * CompTIA Security+, A+, Network+, or Microsoft certifications.
 * Experience supporting classified or secure environments.

Technical Environment

 * Windows 10/11
 * Microsoft 365
 * Active Directory
 * Microsoft Entra ID (Azure AD)
 * Group Policy
 * Intune
 * SCCM/MECM
 * VPN Technologies
 * ServiceNow
 * Multi-Factor Authentication (MFA)

Clearance Required: Active Secret Clearance, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
ServiceNow
CompTIA A+
Group Policy
Communication
Microsoft 365
User Accounts
Cyber Security
Prioritization
Microsoft Excel
Authentications
Desktop Support, We are seeking a Tier 2 Desktop Support Technician to provide advanced technical support within a secure, Windows-based enterprise environment. This individual will be responsible for troubleshooting complex hardware, software, and user issues while supporting a diverse end-user community. The ideal candidate will have strong experience supporting Microsoft technologies, managing endpoint devices, and delivering exceptional customer service in a fast-paced environment., * Provide Tier 2 support for desktop, laptop, mobile device, and peripheral-related issues.

 * Troubleshoot and resolve hardware, software, operating system, and network connectivity problems in a Windows environment.
 * Support and administer Windows 10 and Windows 11 workstations.
 * Install, configure, and maintain desktop hardware, printers, scanners, docking stations, and other end-user technologies.
 * Manage user accounts, permissions, and group memberships within Active Directory.
 * Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
 * Troubleshoot issues related to account access, authentication, password resets, and multi-factor authentication (MFA).
 * Utilize ticketing systems to document, track, and resolve incidents and service requests in accordance with SLA requirements.
 * Perform workstation deployments, refreshes, imaging, and hardware replacements.
 * Support software installations, updates, and patch management activities.
 * Escalate complex issues to engineering teams while maintaining ownership through resolution.
 * Assist with inventory management and asset tracking.
 * Create and maintain technical documentation and knowledge base articles.
 * Provide white-glove support to VIP and executive users when required.
 * Participate in after-hours support, system upgrades, and special projects as needed.