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# L2 Desktop Support

- **Company:** Logicplanet, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** FactSet, Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Virtual Private Networks (VPN), Citrix Systems, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.dice.com/job-detail/b9d24de8-ebc6-4b9c-86aa-dbbf95b0689e

## About the Role

4-8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services Experience supporting portfolio managers, traders, and research teams Exposure to market-sensitive, time-critical environments

2 Technical Skills

Strong Windows /macOS desktop support and end-point troubleshooting skills.
Multi-monitor and high-performance workstation setup
Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.) Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI

3 Process & Tools
ITSM tools such as ServiceNow, Jira or equivalent
Incident prioritisation based on investment business impact Knowledge of SLA-driven support in financial environments

4 Soft Skills
Strong stakeholder engagement
Ability to operate in high-pressure, market-driven environments Excellent problem-solving and decision-making skills
Clear and confident communication under pressure
High level of ownership, attention to detail, and accountability

## Description

1 Service Delivery & Field Service Operations
Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
Support time-critical incidents aligned to market cycles.
Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
Coordinate with cross functional IT teams for priority issue resolution..
Support for back-office users and new joiner onboarding process.
2 Front Office & VIP Support
Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers. Prioritise issues impacting market data feeds, order execution, and pricing systems.