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# Desktop Support Engineer

- **Company:** Axiom
- **Location:** Portola, CA, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Desktop Computing, Desktop Environments, Network Troubleshooting, Network Connections, Network Routers, Diagnostic Tools, Enterprise Software Applications, Connectivity Problems, Peripherals, Laptops
- **Published:** October 26, 2026
- **Apply:** https://www.dice.com/job-detail/8418d411-7254-45bd-8c07-e87a2d6513f8

## About the Role

* Strong knowledge of Windows operating systems and desktop environments
 * Experience in hardware troubleshooting and replacement
 * Basic understanding of networking (LAN connectivity, switches, routers)
 * Ability to diagnose and resolve desktop, printer, and peripheral issues
 * Good communication and customer service skills
 * Ability to work independently in onsite support environments

Tools Required to Carry
Engineers must carry the following tools while attending onsite support requests:

 * Windows Laptop
 * LAN Cable
 * Console Cable
 * Screwdriver Toolkit
 * Basic IT troubleshooting tools

## Description

We are seeking a reliable, technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client site., * Provide on-site desktop and IT support for end users at the client location.

 * Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
 * Install, configure, and maintain hardware, operating systems, and enterprise software applications.
 * Support network connectivity issues, including LAN troubleshooting.
 * Assist with device setup, replacement, and hardware installations.
 * Perform basic network troubleshooting using console access when required.
 * Document service activities and communicate updates to the service delivery team.
 * Follow client IT policies and security procedures while performing onsite tasks.