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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Generalist 1 - **Company:** Commonwealth of Pennsylvania - **Location:** Hollidaysburg, PA, United States (Remote available) - **Salary:** $60,538.0 - $92,010.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Artificial Intelligence, Software Documentation, Web Development, Intrusion Detection Systems, Network Troubleshooting, Network Connections, Software Engineering, Diagnostic Tools, Generative AI, Information Technology - **Published:** October 5, 2026 - **Apply:** https://diversityjobs.com/career/18541997/Information-Technology-Generalist-1-Pennsylvania-Hollidaysburg ## About the Role + One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or + Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or + One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or + An equivalent combination of experience and training. Other Requirements: + This particular position also requires possession of one or more years of full-time experience in each of the following: o IT support/installation involved with technology CADD support (Installation and support of software such as Open Roads, Cadd Software, Bentley Software etc.) o IT support/installation involved with technology of automotive and heavy diesel garage diagnostic software and vehicle connectivity (For example: engine diagnostic code readers, ODB2 scan tools, Ford IDS software, AutoEnginuity, Premium Tech Tool, Noregon JPro etc.) o IT support/installation of hardware and software in a traffic management center and familiarity with concepts of an Intelligent Transportation System (ITS) environment + You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. + You must be able to perform essential job functions. Legal Requirements: + You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. ## Description Do you like working in a fast pace environment where you are responsible for a large variety of work, performing complex problem solving, and delivering high quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is looking for a highly motivated information technology (IT) professional to join the Infrastructure Team. This position gives you the opportunity to support various technologies used to provide applications and services to employees and citizens of Pennsylvania. Apply now to start a new chapter in your career!, + Technical Support: Provide help for software, hardware, and network issues across many office and field locations + Device Management: Maintain and update workstations, mobile devices, printers, and specialized equipment + Network Assistance: Troubleshoot network connectivity problems and work with tools to monitor and resolve issues + User Guidance: Teach users about technology, assist with new system rollouts, and offer clear instructions + System Documentation: Record work, update tickets, and track assets and inventory for technology equipment Interested in learning more? Additional details regarding this position can be found in the position description., + Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Hollidaysburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices., + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. + All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information., + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: o your score may be lower than deserved. o you may be disqualified. + You may only apply/test once for this posting. + Your results will be provided via email.