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# IT Service Desk - Shift on site

- **Company:** Mainfreight
- **Location:** West Chicago, United States
- **Experience:** Experienced
- **Salary:** $65,000 - $80,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Configuration Management, Information Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Azure Active Directory, TCP/IP, Cisco WebEx, Windows Desktop, Wi-Fi Technology, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=90802db1098bce88

## About the Role

* At least 2 years of experience in IT support, desktop support, Help Desk, or Service Desk.
 * Experience troubleshooting Windows 11 and Microsoft 365.
 * Knowledge of Microsoft Entra ID, MFA, account management, and Microsoft Intune.
 * Basic networking knowledge, including DNS, DHCP, TCP/IP, Wi-Fi, and VPN.
 * Strong troubleshooting, communication, and documentation skills.
 * A service-focused mindset and willingness to take ownership of issues.
 * Ability to explain technical problems in a clear and simple way.

Nice to Have

 * PowerShell scripting or automation experience.
 * Spanish language skills.
 * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
 * Microsoft 365 Fundamentals.
 * Microsoft Azure Fundamentals.
 * ITIL 4 Foundation.

## Description

Do you enjoy helping people and solving technology problems? Are you looking to grow your IT career and make a difference for Mainfreight team members? If so, we'd like to hear from you.

As part of the Mainfreight IT Service Desk, you'll provide technical support to over 1,200 team members across a geographically diverse network.

This isn't a password-reset-only Service Desk. You'll be the first point of contact for IT, helping troubleshoot issues, find solutions, keep team members informed, and connect them with the right IT teams when needed.

What You'll Be Doing

 * Receive, document, and resolve incidents and service requests using FreshService.
 * Provide hands-on and remote support for computers, software, peripherals, and branch technology.
 * Troubleshoot Windows, Microsoft 365, networking, printing, Webex, and standard Mainfreight applications.
 * Assist with Microsoft Entra ID accounts, access requests, MFA, device deployments, and onboarding and offboarding.
 * Escalate issues to the Systems, Network, Cloud, Cyber, or Solutions teams with clear and complete information.
 * Keep team members and branches updated during incidents and planned changes.
 * Create helpful knowledge articles and look for ways to improve our processes.
 * Follow ITSM, change, asset, and configuration management processes.