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# Technicien Support Informatique - PC & Mac H/F

- **Company:** Flexify
- **Location:** Paris, France
- **Salary:** €41,600.0 - €57,200.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Virtual Private Networks (VPN), Microsoft Office, Azure Active Directory, TCP/IP, Wi-Fi Technology, Gestionnaire Libre De Parc Informatique (GLPi), Information Technology, Servicenow, User Accounts
- **Published:** June 21, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=a99f60c0996598e1

## About the Role

* Maîtrise de Windows 10/11 ET macOS
 * Active Directory, Azure AD, Office 365
 * Outils ITSM (GLPI, ServiceNow ou équivalent)
 * Connaissances réseau de base (TCP/IP, VPN, Wifi)
 * Gestion de parc et MDM (Jamf apprécié pour le Mac), * Expérience confirmée en support N1/N2
 * À l'aise sur environnement PC et Mac
 * Certification ITIL appréciée
 * Sens du service, autonomie, rigueur

Aucun frais à la charge du candidat.

## Description

Nous recherchons un Technicien Support Informatique N1/N2, capable d'intervenir aussi bien sur des environnements PC (Windows 10/11) que Mac (macOS).

Missions principales

 * Réception, qualification et traitement des demandes utilisateurs (incidents et demandes de service)
 * Résolution des incidents de niveau N1 et N2
 * Escalade vers le niveau N3 si nécessaire
 * Support et assistance utilisateurs sur PC et Mac
 * Gestion des accès, comptes utilisateurs et messagerie (Active Directory, Azure AD, Office 365)
 * Suivi et gestion du parc informatique (installation, configuration, déploiement)
 * Gestion de l'onboarding et de l'offboarding des collaborateurs
 * Suivi des tickets via un outil ITSM (GLPI, ServiceNow ou équivalent)
 * Support à distance et sur site


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