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# Support Technician - Mac-Focused Managed IT

- **Company:** MACTECHNOLOGIES GROUPS
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $62,400 - $93,600
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Business Software, Cyber Security, Issue Tracking Systems, Backup and Restore, Windows Desktop, Wi-Fi Technology, Apple Business Manager
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0ddad86ec00154f4

## About the Role

We're looking for a Support Technician who enjoys solving problems, genuinely likes helping people, and takes pride in doing things right.

Technical knowledge matters. Character matters more.

We value integrity, curiosity, accountability, professionalism, strong communication, and follow-through. You don't need to know every technology we support, but you do need a solid technical foundation and a willingness to keep learning., * 2+ years of professional IT support experience

 * Professional experience supporting macOS
 * Working familiarity with Windows and Microsoft 365
 * Fundamental networking and troubleshooting knowledge
 * Excellent communication and customer-service skills
 * Strong organization, documentation, and follow-through
 * Ability to work professionally with clients and teammates
 * Valid driver's license and reliable transportation for Phoenix-area client visits

Additional experience we'd welcome: Apple Business Manager, MDM, MSP environments, cybersecurity, networking, servers/NAS, backup and recovery, and RMM or ticketing systems., * How many years of professional IT support experience do you have?

 - Less than 2 years
 - 2-3 years
 - 4-5 years
 - More than 5 years

Minimum qualification: 2 years.

 * Are you located in the Phoenix metropolitan area?

 - Yes
 - No
 * Briefly describe your experience supporting Macs in a professional or business environment. Please include the types of issues you've handled and any experience with Apple device management.

Short written response...

 * Tell us about a technical problem you encountered that you initially didn't know how to solve. How did you approach it? We're interested in how you troubleshoot, learn, and determine when additional assistance is needed-not whether you know every answer.

Short written response...

License/Certification:

 * Driver's license & reliable vehicle for onsite visits? (Required)

Work Location: Hybrid remote in Phoenix, AZ 85004

## Description

No two weeks look exactly alike. Depending on your experience and the assignments you accept, you may:

 * Troubleshoot macOS, Windows, Microsoft 365, and business applications.
 * Diagnose Wi-Fi, networking, printer, server, and storage problems.
 * Set up and support computers and employee accounts.
 * Assist with cybersecurity alerts, endpoint security, and account protection.
 * Perform backup verification, restores, maintenance, and monitoring.
 * Support office deployments, migrations, and technology projects.
 * Maintain accurate documentation and communicate progress clearly.
 * Identify root causes and opportunities to prevent recurring problems.