> Markdown version of [/jobs/ext/4313588-genesys-production-support-engineer](https://www.wearedevelopers.com/jobs/ext/4313588-genesys-production-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Genesys Production Support Engineer

- **Company:** Infosys
- **Location:** Pennington, NJ, United States
- **Experience:** Experienced
- **Salary:** $76,071 - $119,836
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Bug Management, Code Review, Computer Telephony Integration, Monitoring of Systems, Systems Development Life Cycle, Server Administration, Software Engineering, Systems Integration, Strategies of Testing, VoiceXML, Genesys, Reliability of Systems, Tools for Reporting, Splunk, Appdynamics, Dynatrace
- **Published:** October 22, 2026
- **Apply:** https://www.careerbuilder.com/job-details/genesys-production-support-engineer-pennington-nj--40ec52f2-3dba-443d-95d7-2bb49ab19e5e

## About the Role

Production Support, Genesys Solutions, Technical Support, Documentation Design, Software Design, Systems Maintenance, Software Administration, Code Reviews, Test Strategy, Quality Metrics, A collaborative spirit and excellent communication skills.

The ability to handle end to end SDLC phases from requirement gathering to implementation.

A knack for translating complex requirements into actionable development tasks.

A passion for design and hands-on coding experience

A proactive approach to testing, troubleshooting, and refining our applications.

The ability to work with cross-functional teams and do software integration., VoiceXML development/support

Genesys Engage administration

SIP, Telephony and CTI troubleshooting

Workforce/Reporting tools exposure

ITIL Foundation certification

Monitoring tools (Splunk, Dynatrace, AppDynamics)

Production incident management experience

Banking contact center support background

 * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
 * This position may require relocation and/or travel to work/project location.
 * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

## Description

2251606No5439237910.00.009/11/2026Genesys Production Support EngineerIn the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:

Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided

Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions

Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability

Conduct code reviews, do changes to the codebase and maintain code repositories

Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards

Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications

Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability

Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects