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# IT Technical Support I

- **Company:** Marrs Services, Inc.
- **Location:** Los Angeles County, CA, United States
- **Experience:** Starter
- **Salary:** $75,000.0 - $82,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Virtual Private Networks (VPN), Network Troubleshooting, Network Architecture, Network Connections, Productivity Software, Wide Area Networks, Wireless Networks, Office365, Peripherals, Computer Equipment, Information Technology, Zendesk, Servicenow, Windows Client
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f5412b75eef8d3ba

## About the Role

The ideal candidate will have strong technical skills, excellent communication abilities, and a commitment to delivering timely and effective customer support., * Experience troubleshooting PC hardware, operating systems, software applications, and network infrastructure.

 * Knowledge of Windows operating systems and Microsoft Office 365 applications.
 * Strong organizational and problem-solving skills, with the ability to prioritize tasks and communicate progress effectively.
 * Excellent verbal and written communication skills, including the ability to explain technical issues to non-technical users.
 * Ability to work independently and collaboratively in a fast-paced environment.
 * Relevant professional certifications preferred.
 * Ability to lift at least 40 pounds and travel between various airport campus locations.
 * Flexibility to work various shifts and assume additional responsibilities as needed., * Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or five or more years of equivalent professional experience.

## Description

* Respond to help desk emails and provide timely technical support to staff.
 * Diagnose, troubleshoot, document, and resolve hardware, software, system, and network issues.
 * Assess incident severity and impact, escalate issues when necessary, and communicate status updates.
 * Create and manage service requests using Freshdesk, ServiceNow, and other IT tracking applications.
 * Coordinate employee onboarding and offboarding, including equipment setup and related IT support.
 * Install, configure, upgrade, and maintain computer hardware, software, and peripherals.
 * Troubleshoot network connectivity, including LAN/WAN, wireless networks, and VPN issues.
 * Support Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and other productivity applications.
 * Coordinate IT equipment deployments and staff relocations across airport campus locations.
 * Provide technical support for division-wide events and assist with new employee orientation and staff training.
 * Assist with data coordination, conversion projects, and other IT-related duties as assigned., * Full-time position
 * Mobility required to support users at different project sites
 * Occasional shift work may be required
 * May assume other duties as required/needed