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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist-Field Services - **Company:** Villa Healthcare - **Location:** Southfield, MI, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Desktop Computing, Issue Tracking Systems, Microsoft Office, Networking Basics, Network Connections, Remote Service Software, ServiceNow IT Service Management, Connectivity Problems, Peripherals, Computer Equipment, Information Technology, Hardware Infrastructure, User Administration - **Published:** October 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0b942628cd10feb5 ## About the Role * Working knowledge of Windows operating systems, Microsoft Office applications, computer hardware, printers, peripherals, and basic networking. * Knowledge of Active Directory account administration, including user account management, password resets, and access modifications. * Strong technical troubleshooting, analytical, and problem-solving skills. * Strong verbal and written communication, customer service, and organizational skills. * Ability to explain technical information and troubleshooting procedures clearly to employees with varying levels of technical knowledge. * Ability to work independently, manage competing priorities, and respond to technical support requests in a timely manner. * Ability to collaborate effectively with service desk personnel, facility staff, internal IT teams, and external vendors. * Ability to maintain accurate technical documentation, equipment inventory records, and service request information. * Familiarity with IT ticketing systems, remote support tools, inventory management, and data sanitization procedures preferred. * Familiarity with clinical applications and technology systems commonly used in healthcare environments preferred. * Ability to maintain confidentiality and exercise sound judgment when handling sensitive company, employee, and resident information. * Ability to adapt to changing technical needs and provide support across multiple facility locations. Technical Support Specialist-Field Services Education and Experience: * Associate degree or higher in Information Technology, Computer Science, or a related field. * 1-3 years of IT support, technical troubleshooting, or related experience. * Experience working in healthcare, skilled nursing, managed IT services, or other multi-location environments preferred. * CompTIA A+, Network+, or relevant Microsoft certification preferred. * Availability to work approximately 60% of the time at the Southfield, MI office and travel approximately 40% of the time to supported facilities. * Valid driver's license and reliable transportation required., * Ability to remain in a stationary position for extended periods while working at a computer or providing remote technical support. * Ability to frequently sit, stand, walk, bend, kneel, reach, and move throughout office and healthcare facility environments. * Ability to lift, carry, move, and install computers, monitors, printers, and other IT equipment weighing up to 50 pounds, with or without reasonable accommodation. * Ability to perform physical tasks associated with workstation installations, equipment replacements, cable connections, and hardware troubleshooting. * Ability to perform repetitive hand and finger movements associated with typing, operating computer equipment, and handling technical devices. * Ability to visually inspect computer screens, hardware components, network connections, and other technical equipment to identify and troubleshoot issues. * Ability to access workstations, equipment storage areas, offices, and designated facility locations to perform technical support and installation tasks. * Ability to travel regularly between the Southfield, MI office and supported facilities, approximately 40% of the time. ## Description * Provide frontline technical support through phone, email, ticketing systems, remote support tools, and onsite facility visits. * Troubleshoot Windows operating systems, Microsoft Office applications, business applications, computer hardware, printers, peripherals, and basic network connectivity. * Prioritize, track, and document technical support requests, communicate progress, and escalate complex issues to the appropriate support team or vendor. * Install, configure, maintain, and deploy computers, peripherals, mobile devices, and other IT equipment across supported facilities. * Perform approved software installations, system updates, workstation rebuilds, and equipment replacements. * Perform approved user account setup, password resets, and access modifications in accordance with company policies and procedures. * Support employee onboarding and offboarding processes, including workstation setup, equipment deployment, account access, and equipment collection. * Maintain accurate IT equipment inventory records, including equipment assignments, transfers, replacements, and asset tracking. * Coordinate equipment repairs, reassignment, reuse, retirement, and disposal in accordance with organizational procedures. * Perform and document approved data sanitization procedures before equipment reassignment, disposal, or return. * Provide technical guidance to employees regarding supported applications, equipment, and troubleshooting procedures. * Maintain accurate technical documentation, support records, and time and travel records. * Coordinate technical support activities with facility leadership, clinical staff, administrative personnel, and internal IT teams. * Follow company and facility policies regarding information security, confidentiality, infection prevention, and resident privacy. * Perform all other duties, as assigned.