> Markdown version of [/jobs/ext/4317186-operations-analyst-global-payment-operations-investigations](https://www.wearedevelopers.com/jobs/ext/4317186-operations-analyst-global-payment-operations-investigations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Analyst - Global Payment Operations Investigations - **Company:** Bank of America - **Location:** Charlotte, NC, United States - **Contract:** Permanent contract - **Skills:** Microsoft Office, Data Management - **Published:** October 8, 2026 - **Apply:** https://www.beyondcharlotte.com/job.asp?id=3472086732&tx=YT909CTT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Minimum of 1 year experience with Wires or research and analysis experience in a production environment * Minimum of 1 year experience in customer service * Risk and resolve experience * Excellent time management and prioritization skills, with ability to meet deadlines under pressure * Experience with Microsoft Office Suite * Strong oral, written, and interpersonal communication skills * Strong organizational skills * Strong attention to detail * Ownership and accountability for delivering high quality work * Ability to prioritize effectively, adapt, and meet deadlines * Ability to work overtime when needed Desired Qualifications: * Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX * Experience implementing process improvements and automation * Understanding of Dodd Frank * Demonstrates leadership, leading through change and process improvements to deliver results Skills: * Attention to Detail * Customer and Client Focus * Monitoring, Surveillance, and Testing * Process Performance Management * Research * Adaptability * Business Analytics * Critical Thinking * Reporting * Written Communications * Data Management * Policies, Procedures, and Guidelines Management * Process Design * Process Effectiveness * Strategic Thinking ## Description This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing., * Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy * Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows * Ability to navigate multiple processing applications during research and exception processing * Adapt to and effectively execute procedural, system, and operational changes within wire processing functions. * Assists with coordination of implementation for products, services, and operational solutions * Supports the design, documentation, implementation, and monitoring of new products and services * Provides guidance regarding procedural, technical, and operational changes * Expands business products knowledge within operations environment * Builds network by developing relationships with partners and teammates * Inspects data to identify issues and trends * Collects and interprets data to validate operational processes, Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .