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# Senior Process Engineer / VP

- **Company:** Citi
- **Location:** Jacksonville, FL, United States
- **Experience:** Expert
- **Salary:** $103,920.0 - $155,880.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Agentic-AI
- **Published:** October 6, 2026
- **Apply:** https://citi.wd5.myworkdayjobs.com/2/job/Jacksonville-Florida-United-States/Senior-Process-Engineer---C13---JACKSONVILLE_26999259/apply

## About the Role

* 6+ years of experience in process re-engineering, process improvement, transformation, operational excellence, consulting, or a related field.

 * Strong process and data analysis skills with the ability to identify root causes, challenge existing practices, and develop practical future-state solutions.

 * Knowledge of Lean/process-improvement methodologies and tools, including process mapping, root-cause analysis, waste analysis, and RASCI.

 * Working knowledge of AI and generative AI, with the ability to identify potential AI-agent use cases within business processes and understand when AI, traditional automation, or process simplification is most appropriate.

 * Understanding of responsible AI considerations, including controls, data, human oversight, and governance.

 * Strong facilitation, communication, and stakeholder-management skills.

 * Ability to work independently and effectively in a complex and ambiguous environment.

Education:

 * Bachelor's/University degree or equivalent experience; Master's degree preferred.

 * Lean, Six Sigma, or related process-improvement certification preferred.

 * AI, generative AI, or intelligent automation training/certification preferred.

## Description

* Lead process re-engineering efforts, including current-state analysis, identification of pain points and root causes, and design of simplified future-state processes.

 * Facilitate stakeholder workshops and apply Lean methodologies to identify opportunities for elimination, simplification, standardization, automation, and improved user experience.

 * Create process maps and narratives documenting workflows, roles, handoffs, controls, data, and technology requirements.

 * Use data and process metrics to identify opportunities, establish baselines, and quantify expected or realized benefits.

 * Identify opportunities to strengthen controls, including preventive and automated controls, in partnership with Risk and Controls teams.

 * Assess where AI, including AI agents, can appropriately augment or automate activities within the future-state process, considering business value, user experience, controls, human oversight, and risk. Partner with AI and Technology specialists to validate feasibility and develop requirements.

 * Define roles, responsibilities, and ownership within redesigned processes and partner with stakeholders through implementation and benefit realization.