> Markdown version of [/jobs/ext/4318040-design-documentation-consultant-iv-technical-training](https://www.wearedevelopers.com/jobs/ext/4318040-design-documentation-consultant-iv-technical-training). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Design & Documentation Consultant IV, Technical Training - **Company:** Kaiser Permanente - **Location:** Pleasanton, CA, United States - **Salary:** $120,700.0 - $156,090.0 - **Contract:** Permanent contract - **Skills:** Camtasia Studio, Learning Management Systems, Programming Tools, Web Development, Microsoft Office, Elearning, Snagit, Information Technology - **Published:** October 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7043275ac696478a ## About the Role * Ambiguity/Uncertainty Management * Attention to Detail * Business Knowledge * Communication * Critical Thinking * Cross-Group Collaboration * Decision Making * Dependability * Diversity, Equity, and Inclusion Support * Drives Results * Facilitation Skills * Health Care Industry * Influencing Others * Integrity * Learning Agility * Organizational Savvy * Problem Solving * Short- and Long-term Learning & Recall * Teamwork * Topic-Specific Communication, * Minimum two (2) years of experience in technical writing or content management. * Minimum one (1) year of experience in a leadership role with or without direct reports. * Bachelors Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum five (5) years of experience in instructional design, adult education, or a directly related field, OR Minimum eight (8) years of experience in instructional design, adult education, or a directly related field., * Two (2) years of experience with LMS (learning management systems) or LCMS (Learning Content Management Systems). * One (1) year of experience in health care environment or similar environment. * Two (2) years of experience organizing and facilitating large group meetings, classes, or conferences. ## Description In addition to the responsibilities listed above, this position is also responsible for planning and implementing professional development training curriculum and courseware for end-users; executing web-based learning strategies; authoring educational courses using web-based programs and MS Office suite; developing eLearning objectives and assessments; developing storyboard/script with text, voice, sound, graphics, descriptions, and instructions for production team; and maintaining latest knowledge of authoring and development tools such as Articulate, Captivate, Camtasia, and SnagIt. Essential Responsibilities: * Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. * Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. * Conducts auditing and continuous improvement initiatives by: ensuring that training content for multiple programs is accurate, consistent, and delivered within prescribed protocols; leading the implementation of training related quality improvement programs; implementing process improvement measures to ensure continued success of complex training programs; and ensuring multiple training programs align with organizational goals and initiatives and meet accreditation criteria. * Ensures training complies with laws, policies, and professional standards by: proactively monitoring directives of government agencies and legislation relevant to training subject matter; reviewing internal policies and best practices relevant to multiple subject matter areas; and proactively monitoring changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, publications, and professional networks. * Documents and informs others about training by: making continuous updates to policies, procedures, and information for multiple training programs in computer systems and hard copies; implementing complex strategies to track, document, and communicate training updates; providing updates to senior staff, managers, and directors on training updates and training needs; developing marketing strategies for learning programs and responding to inquiries about programs; and making significant contributions to and maintaining content repositories. * Designs and implements training by: using data, metrics, and reporting to design and implement complex training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver complex training programs; identifying and obtaining new or existing instructional resources to achieve desired outcomes in complex training programs; and coordinating and delivering training and/or train-the-trainer programs to clinical leads, supervisors, and managers. * Demonstrates an understanding of business needs by: having a deep understanding of business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in detail in order to understand, determine, and develop performance and learning objectives; and presenting evidence to important stakeholders that establishes how and where training has business impact, directly or indirectly. * Understands and identifies learner needs by: using existing and several new procedures, research, and data provided to independently and accurately understand learners and their challenges; conducting moderately complex research and analysis to understand pervasive problems in a particular area or roles; conducting and/or developing surveys and focus groups to gain a deep understanding of learner needs; and identifying and validating learner needs to create content that meets current and future needs.