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# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Wilmington, NC, United States
- **Experience:** Experienced
- **Salary:** $39,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Databases, Knowledge Management, Network Security, Microsoft Office, Wireless Networks, Tablet Computers, Information Technology, Laptops, Network Server, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3472086989&tx=FK906PFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
 * Minimum 3+ years of experience in related field
 * Desktop and/or Infrastructure support experience
 * VIP / White glove support experience
 * Microsoft 365 Government Community Cloud High (GCC High) experience preferred
 * Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred
 * Technical writing competency
 * Sound understanding of customer support, operations, and processes
 * Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
 * Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
 * Demonstrated capability to achieve results in a fast-paced, client driven environment
 * Strong desire and enthusiasm to serve customers
 * Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
 * Working knowledge of the Microsoft Office application suite including MS Outlook

## Description

* Diagnose mechanical, hardware, software and systems failures, using established procedures
 * Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
 * Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
 * Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
 * Communicate with customers at all levels of technical and non-technical skill sets
 * Follow-up with end users to provide status updates as per service level guidelines (SLA's)
 * Act as the first escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.)
 * Follow all standard operating procedures (SOP) through the effective use of knowledge management
 * Work collaboratively with people across the organization