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# IT Support Specialist

- **Company:** Nivel Parts & Manufacturing Co., LLC
- **Location:** Jacksonville, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Desktop Computing, Microsoft Office, Windows Desktop, Office365, Laptops
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8ab9655354f646fe

## About the Role

* Associate's or bachelor's degree in IT preferred; may consider 6+ years of relevant experience in place of a degree.
 * Demonstrated experience with Windows Desktop Operating Systems (Windows 10 and 11).
 * Ability to work in a fast-paced support environment that may require extended hours and rotational support.
 * Participate on a 24x7 On-Call rotation.
 * Proven technical experience troubleshooting or supporting various issues with End Points.
 * Prior experience supporting Microsoft Office 365 Suite and Azure.
 * Knowledge of MAC OSX and MAC hardware and support of these devices is desired.
 * Experience deploying and managing End Points in a large facility, at remote locations, and for remote users is strongly desired.
 * Strong technical proficiency in the following areas: Windows 10, Active Directory, Azure, Microsoft Office 365, Printers, Desktops, and Laptops.
 * Quick learner with strong analytical, problem-solving skills and follow-up skills.
 * Strong verbal and written skills.
 * Driven by customer service and satisfaction, all users and vendors are treated tactfully and courteously.
 * Ability to deal with ambiguity and identify/communicate areas for improvement within the existing workstation environment.
 * Travel required 20%.

## Description

* Work closely with members of the Nivel IT team, Service Desk, and internal and external users to resolve all IT support requests.
 * Troubleshoot, isolate, and diagnose common network/systems problems alone or as part of a team.
 * Provide support functions for client-end systems in-house and remote, including design, development, troubleshooting, diagnosis, and problem resolution. Follow-through until problems are resolved.
 * Define and implement processes within the support environment.
 * Participate in and lead organization-wide software upgrades and systems enhancements.
 * Identify and implement systems/software/process improvements.
 * Work in a team environment with the ability to function with independent discretion during rotating shift work.
 * Document and share with the team Solutions and Procedures.
 * Complete assigned projects with minimal supervision.
 * Build and maintain Windows 11 images and support Windows 10 on desktops and laptops.
 * Support other IT teams on an as-needed basis.
 * Perform all other related tasks based on the needs of the organization.