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# IT Support Technician - Level 2 (MSP)

- **Company:** Partners Llc
- **Location:** New Castle, DE, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $53,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows PowerShell, TCP/IP, Virtual Local Area Networks, Diagnostic Tools, Sonicwall, Firewalls (Computer Science), Cloudflare, PfSense, Claude
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=449d60becacae465

## About the Role

* 3+ years of IT support experience in the SMB space (MSP experience strongly preferred)
 * CompTIA A+ and Network+ (current)
 * Solid Windows 10/11, Active Directory / Entra ID, and Microsoft 365 administration
 * Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs and firewalls
 * Clear, professional communication by phone, email and in person
 * Valid driver's license and reliable transportation
 * Background check and signed confidentiality agreement, required because we work inside our clients' legal, financial and health care systems

Nice to have: SonicWall, pfSense, Syncro or another RMM, Cloudflare, PowerShell scripting, Security+ or Cloud+ already in progress., * IT support experience in the SMB space: 3 years (Required)

License/Certification:

 * CompTIA A+ and Network+ (Required)

## Description

Our systems now handle ticket triage, maintenance audits, timesheet cleanup and billing reconciliation in the background. Diagnostic tools gather the data before you get on the call, so you walk into every client conversation already prepared. Friday afternoons used to go to paperwork. Now they go to clients.

The machines do the drudgery. You do the part that needs a person: solving real problems, explaining them clearly, and earning the client's trust.

We're looking for techs who use AI responsibly. You treat it as a power tool: you use it daily, check what it produces, and never paste client data where it doesn't belong. If you're avoiding AI, or you're afraid of it, this probably isn't the right fit.

Every tech gets a company-provided Claude license. Use it, and show us what you build with it., * New client referral: Bring us a new managed services client, and you get their first month of agreement billing as a bonus.

 * Upgrade referral: Help a client upgrade their managed agreement or add services like our Security Add-On, and you get the first month of that added billing as a bonus.