> Markdown version of [/jobs/ext/4319849-global-security-operations-center-supervisor](https://www.wearedevelopers.com/jobs/ext/4319849-global-security-operations-center-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Global Security Operations Center Supervisor

- **Company:** Allied Universal
- **Location:** Shoreview, MN, United States
- **Experience:** Experienced
- **Salary:** $57,845.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Key Management, Microsoft Office, Salesforce.Com, Servicenow, User Accounts
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c47a66620e741f8

## About the Role

* Experience working in a Security Operations Center (SOC/GSOC) environment.
 * Experience with access control, video management, incident management, and mass notification systems.
 * Strong written and verbal communication skills.
 * Ability to prioritize multiple incidents and tasks simultaneously.
 * Proficiency with Microsoft Office applications and security technology platforms.
 * Ability to work independently while maintaining exceptional attention to detail.

The ideal candidate will possess:

 * College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
 * At least four years of experience in security
 * Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
 * Excellent instructional, customer service, written and verbal communication skills
 * Experience in conducting research/analysis
 * Ability to multitask in a fast paced, at times stressed work environment
 * Comfortable with high-tech work environment and constant learning of new tools and innovations
 * Flexibility to work all shifts, and willingness to assist the team with overtime when needed
 * Good working knowledge of Microsoft Office suite and Windows OS
 * Self-motivated, curious, and knowledgeable pertaining to news and current events
 * Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
 * A dependable team player with business maturity, enthusiasm and a positive attitude

## Description

The GSOC Supervisor is responsible for monitoring, analyzing, documenting, and responding to security and operational events across multiple locations. Candidates should be comfortable working in a technology-driven environment and demonstrate strong critical thinking, communication, and incident management skills.
Primary Responsibilities Include:

 * Operate and manage the S2 NetBox Access Control System, including generating reports, responding to alarms, investigating activity, and navigating system partitions.
 * Utilize Milestone Video Management System (VMS) to review, monitor, and collect video evidence supporting investigations and security incidents across a network of 1,000+ cameras.
 * Manage and respond to incidents through various ticketing systems, ensuring timely, accurate documentation and closure. Experience with ServiceNow is preferred.
 * Create, distribute, and manage emergency and operational communications using mass notification platforms, such as AlertMedia or Everbridge.
 * Administer the Traka Key Management System, including profile creation, access-level assignments, and key accountability functions.
 * Generate and maintain incident reports and asset information using Fusion/Salesforce platforms.
 * Monitor intelligence feeds through Dataminr, evaluate emerging threats, and escalate incidents in accordance with established procedures.
 * Maintain detailed incident documentation and provide timely communications to internal stakeholders and client personnel.
 * Demonstrate strong situational awareness, multitasking abilities, and decision-making skills in a 24/7 operations environment.

Available Shifts
2nd Shift - Shift Supervisor GSOC

 * Monday through Friday | 3:00 PM - 11:00 PM (40 hours/week)
 * Saturday and Sunday| 3:00 PM - 11:00 PM (16 hours/week)