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# IT Service Desk Technician Level II

- **Company:** Top Prospect Group
- **Location:** Salt Lake City, UT, United States
- **Experience:** Expert
- **Salary:** $58,240.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Software Applications, Dynamic Host Configuration Protocol, Desktop Computing, Information Technology Operations, Networking Hardware, Microsoft Office, Virtual Desktops, Network Architecture, Network Connections, Software Deployment, Software Systems, Transmission Control Protocol (TCP), Virtualization Technology, VMware Virtualization, Wide Area Networks, Network Switches, Virtual Environment, Computer Equipment, Network Server, Hardware Debugging
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6557e777cb7e74ce

## About the Role

* Associate degree, technical school training, and/or relevant IT certifications required.
 * Minimum of 5 years of experience troubleshooting and supporting:
 + Microsoft Windows desktops and servers
 + Virtual desktop environments
 + Printers and peripheral devices
 + Smartphones and mobile technologies
 + Network connectivity and infrastructure
 + General computer hardware and software systems
 * Manufacturing industry experience preferred.

Technical Skills

 * Experience using ticket management and IT service desk systems.
 * Strong customer service and end-user support skills.
 * Proficiency with Microsoft Office applications, including Microsoft 365.
 * Working knowledge of:
 + LAN/WAN environments
 + TCP/IP networking
 + DNS and DHCP
 + Network switches and routers
 + Other networking devices and technologies
 * General knowledge of VMware virtualization technologies preferred.
 * Experience with Adobe Illustrator, Adobe InDesign, Adobe Photoshop, and CAD/CAM applications is a plus.
 * Familiarity with virtual environments and virtualization technologies preferred.

Additional Requirements

 * Ability to provide support outside normal business hours when required.
 * Willingness to travel to the local facility after hours as needed for emergency support.
 * Strong problem-solving, troubleshooting, communication, and organizational skills.

## Description

We are seeking an experienced IT Support Specialist to provide technical support, troubleshooting, and maintenance for end-user devices, network infrastructure, software applications, and related technologies. This role supports day-to-day IT operations in a manufacturing environment and works closely with IT administrators and engineers to ensure reliable technology services across the organization.
Key Responsibilities
IT Operations

 * Provide technical support, break-fix services, hardware repair, and troubleshooting for:
 + Computers and IT equipment
 + Smartphones and mobile devices
 + Network infrastructure
 + Printers
 + Phone systems
 + Software installations and applications
 * Coordinate and manage third-party vendors for equipment and service support.
 * Utilize and maintain the organization's IT Service Management (ITSM) platform to document, track, prioritize, and resolve technical issues efficiently.
 * Create and maintain web-based self-service documentation, FAQs, and knowledge base articles to improve user self-service capabilities.
 * Assist with inventory management and tracking of all IT hardware and software assets.
 * Provide on-site support for IT Administrators and Engineers as needed.
 * Support manufacturing-related technical projects and initiatives.
 * Participate in an after-hours on-call support rotation.
 * Perform additional duties and special projects as assigned.

Safety Responsibilities

 * Comply with all Environmental, Health & Safety (EH&S) policies, procedures, and regulatory requirements.
 * Report unsafe conditions, work practices, or environmental concerns to management promptly.
 * Participate in required EH&S training programs.
 * Support organizational efforts to meet or exceed EH&S objectives and goals.
 * Recommend improvements to EH&S practices and procedures.
 * Follow safe work practices, including proper lifting techniques, ergonomics, equipment operation, and use of personal protective equipment (PPE).
 * Adhere to lockout/tagout procedures whenever equipment is serviced, cleaned, or maintained.

Product Safety & Quality Responsibilities

 * Follow all product safety and quality standards.
 * Adhere to Good Manufacturing Practices (GMPs) related to food-contact packaging.
 * Comply with product defense standards and all applicable SQF requirements.