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# Test Center Administrator

- **Company:** Robert Half
- **Location:** Concord, TN, United States
- **Salary:** $35,568.0 - $41,184.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Desktop Computing, Web Browsers, Microsoft Office
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a869bf3d38bb8cbc

## About the Role

* High school diploma or equivalent required; additional college coursework is helpful.
 * At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments.
 * Ability to remain composed and effective in a fast-paced setting with high candidate volume.
 * Strong verbal and written communication skills, including the ability to prepare accurate reports and correspondence.
 * Comfortable using Windows-based computers and common business applications such as Microsoft Office, Outlook, and web browsers.
 * Able to manage several tasks at once, use small tools, and handle packing or unpacking equipment as needed.
 * Must be able to stand or remain stationary for extended periods, move throughout the testing area regularly, and lift up to 40 pounds.
 * Ability to work safely in tight spaces, monitor screens and camera views clearly, and escort candidates to and from the exam room.

## Description

* Welcome test takers upon arrival, confirm identification, and guide them through the check-in process.
 * Carry out required screening procedures, including security wand checks and other exam security measures.
 * Observe the testing room through regular walkthroughs and active proctoring to help protect exam integrity.
 * Respond promptly to candidate concerns, resolve issues when possible, and escalate exceptions according to policy.
 * Troubleshoot basic computer or device problems that may affect a candidate's testing session.
 * Keep testing materials, equipment, and the overall environment secure at all times.
 * Document incidents clearly and report any activity that falls outside established guidelines.
 * Support fingerprint capture and digital recordkeeping when required at the test center.
 * Assist with clerical and operational tasks during slower testing periods, including document handling and equipment preparation.
 * Demonstrate flexibility with scheduling needs while representing the organization's standards, values, and procedures in a detail-oriented manner.