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# IT Support Engineer

- **Company:** AvonRisk, Inc.
- **Location:** Glendale, CA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Systems Engineering, Microsoft Azure, Cloud Computing, Issue Tracking Systems, Inventory Management Software, Microsoft SharePoint, Microsoft InTune, Deployment Automation
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fb39a4b27aff0a62

## About the Role

* 3+ years of experience in an internal IT support role within an enterprise environment.
 * Hands-on experience supporting Active Directory, Entra ID, and Group Policy.
 * Proficiency with Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).
 * Experience with Windows 365 Cloud PCs, Intune device management, and Autopilot deployment.
 * Strong experience supporting both Windows and Mac operating systems.
 * Familiarity with copy/print hardware deployment, configuration, and troubleshooting.
 * Demonstrated experience with IT Asset Management practices and tools.
 * Excellent interpersonal and communication skills with a genuine client-first mindset.
 * Ability to deliver white glove service with professionalism, patience, and empathy.
 * Strong organizational skills and ability to thrive in a fast-paced environment.
 * Excellent troubleshooting and problem-solving abilities.
 * Ability to work independently while collaborating effectively with team members.

Preferred Qualifications

 * Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator, Microsoft Certified: Azure Fundamentals).
 * Experience with ITSM/ticketing platforms.
 * Experience supporting VIP or executive-level users.
 * Knowledge of endpoint security tools and best practices.

## Description

AvonRisk is the nation's leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers' compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we're a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction-not increase volume-and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you're part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed., The IT Support Engineer will deliver white glove technical support to employees across the organization, ensuring seamless technology experiences throughout the employee lifecycle. This role combines hands-on technical expertise with exceptional interpersonal skills to provide high-touch, client-first service in a fast-paced environment. The engineer will be part of a team responsible for IT asset management (ITAM), employee support through our ticketing system, employee onboarding/offboarding, support documentation, and assist with engineering projects as needed., * Provide white glove, high-touch technical support to end users across all levels of the organization, ensuring prompt and professional resolution of issues.

 * Manage the complete employee technology lifecycle including onboarding, role changes, equipment refreshes, and offboarding.
 * Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, Autopilot, and other business critical applications.
 * Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance.
 * Manage and maintain copy/print hardware and solutions across office locations.
 * Oversee IT Asset Management (ITAM) including inventory tracking, deployment, and disposal of hardware and software assets.
 * Document support procedures, knowledge base articles, and asset records to ensure consistency and knowledge sharing.
 * Assist IT engineering with various infrastructure projects, migrations, and new technology deployments.
 * Identify opportunities to improve support processes and enhance the employee technology experience.
 * Provide support for office openings, relocations, and special events requiring on-site technical assistance.