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# Executive Director, IT Infrastructure Cloud Operations

- **Company:** Duly Health And Care
- **Location:** Downers Grove, IL, United States
- **Experience:** Expert
- **Salary:** $180,000.0 - $210,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Azure, Cloud Computing, Cloud Engineering, IT Management, Information Technology Operations, Virtual Desktops, PCI Data Security Standards, Cloud Services, Zero Trust Network Access, User Environment Management, Multi-Cloud, AIOps, Cisco
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b484342999abe91d

## About the Role

* 15+ years of progressive IT leadership experience, including enterprise infrastructure and operations.
 * 10+ years leading complex, cloud-based (hybrid or multi-cloud) enterprise environments.
 * Proven success leading enterprise technology organizations through modernization and transformation initiatives.
 * Strong technical depth in infrastructure and cloud architecture, with the credibility to engage directly in technical design discussions.
 * Experience managing strategic vendor and managed-services relationships, including technology selection and contract oversight.
 * Experience operating within regulatory and compliance frameworks relevant to healthcare and finance, such as HIPAA, PCI DSS, and SOC 2.
 * Exceptional communication skills, with experience presenting to executive leadership.
 * Demonstrated success building, developing, and retaining high-performing technical teams.

Preferred

 * Experience with Azure Hosting, Azure Virtual Desktop, Cisco, and Velo SDWAN.
 * Experience in healthcare, multi-site, or other highly regulated environments.
 * Familiarity with AI/automation-driven IT operations (AIOps) and FinOps practices.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

## Description

* Leads enterprise IT infrastructure and cloud operations - data center, network, endpoint, virtual desktop, service desk, and field services - ensuring reliable, secure technology services across all Duly locations.
 * Partners with the CISO to strengthen Duly's cyber-risk posture through targeted technology investment, Zero Trust architecture principles, and continuous process improvement.
 * Directs internal teams and strategic vendors/managed service providers to deliver and maintain secure, highly available infrastructure and cloud services.
 * Defines and executes the strategic roadmap for enterprise technical architecture, including hybrid and multi-cloud strategy, infrastructure modernization, and automation.
 * Owns operational KPIs across all infrastructure service lines, driving continuous improvement in reliability, cost efficiency, and end-user experience.
 * Ensures mature, efficient use of ITSM practices - incident, request, problem, and change management - through modern platforms.
 * Partners with Finance and senior leadership on cloud cost optimization (FinOps) and technology investment decisions that support Duly's growth.
 * Builds, develops, and retains a high-performing infrastructure and cloud operations team, keeping skills current with evolving practices such as AI-driven operations (AIOps), automation, and modern endpoint management.
 * Leads cross-functional transformation initiatives that modernize infrastructure while minimizing disruption to clinical and business operations.