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# IT Service Desk Agent

- **Company:** MORGAN & MORGAN, P.A.
- **Location:** Longwood, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Virtual Desktops, Networking Basics, Remote Service Software, Salesforce.Com, VMware Horizon View
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a494b7f34b5ce27e

## About the Role

* Minimum of 2 years of experience in a Service Desk\Helpdesk Role
 * Strong communication skills, both written and verbal
 * Excellent problem-solving skills
 * Ability to multi-task and prioritize in a fast-paced environment
 * Knowledge and understanding of Active Directory functionality
 * Proficient in Microsoft Office 365 applications
 * Experience documenting properly all aspects of troubleshooting and resolving of issues
 * Familiarity with basic networking concepts
 * Willingness to work flexible hours, including weekends and holidays

Preferred Qualifications

 * Experience with VMWare Horizon Virtual Desktops
 * Experience with Salesforce
 * ITIL Foundation certification
 * Experience with remote support tools

## Description

We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required., * Provide frontline technical support to end-users via phone calls, email, and chat

 * Respond to inquiries in a timely and professional manner
 * Troubleshoot and resolve technical problems, escalating as required
 * Record and document all requests or incidents in our Freshservice Platform
 * Maintain a high level of Customer Satisfaction
 * Maintain a high First Call Resolution rate
 * Work collaboratively with other members of the IT Service Desk team
 * Perform other duties as assigned