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# Service Now SAM Pro Developer

- **Company:** Robotics Technologies LLC
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** JavaScript (Programming Language), Software as a Service, Configuration Management Databases, Information Technology Operations, Inventory Management Software, Microsoft Software, System Center Configuration Manager, Oracle (Applications), Salesforce.Com, Software Asset Management, Systems Integration, Software Licensing, ServiceNow IT Service Management, SOAPAPI, Microsoft InTune, Usage Tracking, Adobe, Casper Suite, Servicenow, Vmware
- **Published:** October 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2a35f741707dbfe9

## About the Role

* ServiceNow Development: 3-5+ years of hands-on ServiceNow development experience.
 * ServiceNow SAM Pro: 2-3+ years of practical experience implementing and supporting SAM Pro.
 * SAM Pro Functional Expertise: Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
 * Software Licensing: Understanding of licensing models, publisher agreements, compliance requirements, and software audits.
 * ServiceNow Development Tools: JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, and IntegrationHub.
 * Integrations: REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
 * ServiceNow Platform Knowledge: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
 * Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications:

 * ServiceNow Certified System Administrator (CSA).
 * Certified Implementation Specialist - Software Asset Management Professional (CIS-SAM).
 * CIS-ITAM and/or CIS-ITSM certifications.
 * Experience in enterprise IT Asset Management, Software Asset Management, license compliance, and software cost optimization.

## Description

* Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
 * Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
 * Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
 * Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
 * Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
 * Develop and maintain ServiceNow components using JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, IntegrationHub, and REST/SOAP APIs.
 * Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
 * Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
 * Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
 * Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
 * Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.