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# IT Field Technician

- **Company:** White Cap
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Active Directory, Desktop Computing, Handheld Computer, Issue Tracking Systems, Print Servers, Remote Infrastructure Management, Software Engineering, Peripherals, Information Technology, Laptops
- **Published:** October 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e803301ceaf41a6e

## About the Role

* HS Diploma or GED required. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility., * This position supports our Doraville office ON-SITE and locations nationwide remotely.
 * Remote Technical Support experience with a consistently positive Customer Service attitude.
 * Experience with Executive Support.
 * 2+ years working with PC Laptops and Desktops.
 * MAC device support experience.
 * CompTIA A+ or Network+ certification.
 * Zoom/Zoom Rooms, Zebra Printer and Active Directory support.
 * Experience supporting and troubleshooting conference room technology and AV systems.
 * Advanced troubleshooting of Zoom conferencing issues.
 * Remote management of print servers.
 * IT support.
 * Onsite role: 5 days at Doraville location

## Description

Ensures the performance and reliability of key operational hardware and software used by distribution center teams. Resolves moderately complex issues escalated by lower level technicians. Performs IT-related technical and field engineering tasks, including providing support for computer systems and peripherals., * Serves as the primary point-of-contact for IT-related issues for distribution center associates in an assigned region.

 * Partners with corporate IT teams for on-site efforts, including work related to networking, telephony, and software and hardware upgrades.
 * Provides escalated computer support services for inbound inventory, outbound shipping, and product delivery operations.
 * Tests hardware and software to ensure proper functionality, including computers, printers, peripherals, handheld computers, and telephones. Maintains and upgrades systems as needed.
 * Sets up computers and installs various applications and programs.
 * Provides technical support for hardware and software issues. Assesses hardware and software to identify problems. Manages and resolves moderately complex issues escalated by lower level technicians.
 * Records work in work-ticket system to maintain measurable support metrics per site.

Nature and Scope

 * Refers complex, unusual problems to supervisor.
 * Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
 * None.

Work Environment

 * Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
 * Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
 * Typically requires overnight travel 20% to 50% of the time.