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# Desktop Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Software Troubleshooting, Peripherals, Laptops, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://dejobs.org/x/x/3302DDFC6C8447BEA67D376093B0F256/job/

## About the Role

3-5+ years of desktop support, field services, or technical support experience.

Experience supporting Windows 10/11 environments.

Strong hardware and software troubleshooting skills.

Experience supporting printers, peripherals, laptops, and desktop devices.

Experience working within a ticketing system such as ServiceNow, Cherwell, or similar.

Excellent communication and customer service skills.

Ability to work independently and manage multiple priorities.

Knowledge of Active Directory and Microsoft 365.

Familiarity with ITIL-based service support processes.

## Description

Desktop Support Technician to provide onsite IT support. The technician will provide hands-on support for users across multiple locations, troubleshooting hardware, software, peripherals, and workstation-related issues. This role is best suited for an intermediate-level desktop support professional who is comfortable working independently, providing excellent customer service, and supporting users. Schedule: Monday-Friday, 7:00 AM - 3:30 PM