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# Technical Support Analyst

- **Company:** RAIN, Inc
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $100,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Database Queries, Systems Integration, Api Design, Api Management
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.com/details/5825405226

## About the Role

* 3+ years of experience in a technical, customer- or partner-facing support role - ideally in fintech, payments, SaaS, or another high-growth, API-first environment.
 * Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
 * Familiarity with support processes and case management best practices
 * Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset.
 * Clear writing and communication skills
 * Ability to prioritize effectively and manage multiple complex cases at once, * A strategic, collaborative, results-oriented approach, and a genuine interest in payments or other areas of fintech.
 * A collaborative mindset, a passion for continuous learning, and a knack for building long-lasting relationships.
 * scripting or lightweight automation experience is a plus.

## Description

We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and partners building card programs and stablecoin products on Rain - troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale. You'll partner closely with almost every team in the company on escalations, and turn what you learn on the ground into fixes that pushes Rain forward.

What you'll do

 * Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
 * Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.
 * Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate clearly with clients and internal stakeholders, and consistently hit your SLA, CSAT, and quality targets.
 * Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
 * Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.
 * Feed insights back to Product and Engineering
 * Collaborate with Engineering on testing, monitoring, and alerting improvements, and support new feature rollouts and integrations as they ship.