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# ServiceNow System Administrator

- **Company:** The Hearst Corporation
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Configuration Management Databases, Data Governance, Scripting, Client Side Scripting, Network Server, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.com/details/5860772560

## About the Role

* 4-8+ years of ServiceNow administration experience in enterprise environments
 * Strong hands-on experience with ServiceNow system administration and configuration-on experience with ServiceNow system administration and configuration
 * Solid understanding of ITSM and ITIL best practices
 * Experience supporting production, regulated, or mission critical systems-critical systems
 * Working knowledge of CMDB, CSDM, and data governance
 * Basic scripting knowledge for admin level support (Business Rules, Client Scripts)-level support (Business Rules, Client Scripts)
 * Experience or exposure to Now Assist or AI enabled ServiceNow features-enabled ServiceNow features
 * Strong written and verbal communication skills, * ServiceNow Certified System Administrator (CSA)
 * ITIL certification
 * Experience with AI governance, automation, or AI enabled platforms-enabled platforms
 * Healthcare, SaaS, or regulated industry experience-industry experience
 * Experience working alongside ServiceNow Platform Architects or Centers of Excellence

## Description

Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.

This role is responsible for ensuring the platform operates securely, reliably, and efficiently while enabling modern AI powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.-powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.

Responsibilities

Platform Administration

 * Administer and maintain ServiceNow environments (DEV, TEST, PROD)
 * Ensure platform availability, performance, scalability, and security
 * Perform upgrades, patching, cloning, and release support
 * Monitor platform health, logs, and diagnostics
 * Support MID Servers and operational integrations
 * Execute changes in alignment with governance and change standards

AI & Modern Platform Capabilities

 * Administer ServiceNow Now Assist features across supported modules
 * Configure AI entitlements, role-based access, and usage controls-based access, and usage controls
 * Validate AI generated outputs for accuracy, quality, and compliance-generated outputs for accuracy, quality, and compliance
 * Support AI assisted case summarization, response generation, and knowledge creation-assisted case summarization, response generation, and knowledge creation
 * Support AI Control Tower for visibility into AI usage and adoption
 * Enforce responsible AI governance, including data privacy and human review controls-review controls

Configuration & Automation

 * Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications
 * Maintain Service Catalog and request workflows
 * Administer user roles, groups, ACLs, and security policies
 * Support automation and intelligent routing while ensuring platform stability

ITSM & Operations Support

 * Administer core ITSM processes: Incident, Problem, Change, Request, Knowledge
 * Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management
 * Maintain CMDB accuracy, CI relationships, and CSDM alignment

Support & Collaboration

 * Serve as escalation point for platform and AI related issues-related issues
 * Partner with Platform Architects and stakeholders on requirements and solution validation
 * Support audits, compliance activities, and platform documentation
 * Contribute to continuous improvement and platform optimization initiatives
 * Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
 * Support release testing, deployment activities, and post-release validation
 * Participate in incident, problem, and root-cause analysis related to platform issues