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# Cash Applications Specialist

- **Company:** Providence Health & Services
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Spreadsheets, Microsoft Office, Eobs
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4c2794d2df65144

## About the Role

Education: High school diploma required. Associates degree preferred.

Experience: Two (2) to three (3) years of experience in healthcare cash applications, insurance payment posting, medical billing, patient accounts receivable, or healthcare reimbursement required. Experience with EOB/ERA processing, payment reconciliation, credit balance review, payment variance research, payment discrepancy resolution, and working knowledge of healthcare revenue cycle accounts receivable processes, including insurance reimbursement, claim resolution, and patient account management strongly preferred.

Communication Skills: Demonstrated ability to communicate professionally and effectively, both verbally and in writing, with internal and external stakeholders.

Technical Skills: Experience in using healthcare billing, claims, and payment posting systems is required. Strong proficiency in Microsoft Excel, including data reconciliation, sorting, filtering, and spreadsheet management, is required. Experience with EOBs, ERAs, payer portals, and electronic remittance processing is required. Proficiency in Microsoft Outlook, Word, Teams, and other Microsoft Office applications is required.

Reasoning Ability: Ability to analyze and interpret payment, reimbursement, and account information to identify discrepancies, resolve posting issues, and ensure the accuracy of financial transactions. Ability to research unidentified payments, payment variances, credit balances, and account exceptions by reviewing EOBs, ERAs, payer communications, and billing records. Ability to prioritize workload, exercise sound judgment, and make informed decisions while adhering to established policies, procedures, and regulatory requirements. Ability to identify trends, recognize potential payer or system-related issues, and communicate findings effectively to management and internal stakeholders.

## Description

SUMMARY: The Cash Applications Specialist plays a critical role in the healthcare revenue cycle by ensuring accurate and timely posting, reconciliation, and balancing of insurance and patient payments. This position researches unidentified payments, remittances, posting discrepancies, and account variances to maintain the integrity of financial transactions and patient accounts. The specialist reviews account activity to identify credit balances, refund opportunities, and insurance recoupments while resolving payment-related issues that impact reimbursement and cash flow.

Working closely with billing, denial management, payer, and operational teams, the Cash Applications Specialist helps ensure payment accuracy, identify system or payer-related trends, and support revenue integrity efforts. Success in this role requires knowledge of healthcare reimbursement processes, EOBs and ERAs, payment posting, account reconciliation, and healthcare billing systems, as well as strong analytical skills, attention to detail, and a commitment to compliance, accuracy, and exceptional customer service., Duties include but are not limited to:

 * Complete daily assigned tasks based on deadline.
 * Posts insurance payments including all bill types and corresponding contractual adjustments to patient accounts.
 * Research unidentified payments, missing information requests, and insurance recoupments to ensure accuracy of transactions.
 * Review account transactional history to determine credit balances for patients and/or insurance to request refund.
 * Provide coverage for tasks assigned by management.
 * Identifies and resolves posting discrepancies; reviews, approves, and prepares adjustments and/or refunds as necessary.
 * Identifies system and/or carrier issues, reports them to management for review, and follows up on escalated issues.
 * Ensure compliance with all Health Insurance Portability and Accountability Act (HIPAA) standards.
 * Performs other duties as required or assigned within the scope of responsibility.