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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Manager - Underground Drills & Bolters - **Company:** Sandvik, Inc. - **Location:** Denver, CO, United States - **Experience:** Expert - **Salary:** $150,000 - $160,000 - **Contract:** Temporary contract - **Skills:** Databases, Knowledge Management, Technical Data Management Systems - **Published:** October 31, 2026 - **Apply:** https://www.adzuna.com/details/5832993424 ## About the Role * Engineering / Technical degree or diploma * Additional 8+ years experience on Sandvik equipment * Expert Equipment knowledge and skills + Underground Drilling Equipment + Rock Drill Technologies + Automation on Sandvik Underground Drilling Offering + i-SERIES (expert skills and knowledge) Decentralized Automation - Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics * Proficient in English, both written and verbal * Advanced technical report writing Preferred Qualifications: * Advanced coaching / trainer experience on mining equipment * Advanced digitized system knowledge relevant to equipment Location: Denver, CO Compensation Range: $150,000 to $160,000 Work authorization Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.) This position will be posted a minimum of 5 days, or until filled. ## Description Primary overview of this role includes: * Leading complex technical assignments as SME in Underground Drilling * Leading a team of Underground Drilling experts * Acting as trusted advisor to customers, identifying solutions for advanced product challenges * Coordinating with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues * Serving as a primary technical liaison between the Sales Area and Product Line/factory. * Driving frontline readiness for new technologies and product launches (parts, training, resources) * Developing and delivering machine-specific training packages, both operator and maintenance, across the Sales Area. Leadership of Experts: * Team Leadership & Mentoring: Lead and mentor a team of operator trainers, fostering professional development and ensuring consistent delivery of high-quality technical expertise to customers. * Drilling Optimization Programs: Direct the planning and execution of drilling optimization programs with customers, enabling partner customers to improve the productivity of their underground drills. * Technical Advisory Services: Ensure the team is equipped to advise customers on technical calibration and fine-tuning of their underground drills, maintaining a high standard of hands-on technical competence. * Value Delivery & Utilization: Ensure the team consistently delivers measurable customer value and that expert time is planned, tracked, and invoiceable in line with business targets. Maintenance Advisor: * Advanced Technical Support: Directly and through the team, support internal site teams on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; engage with customers on the most advanced cases, including warranty inspections and corrective campaigns. * Problem Analysis & Resolution: Lead and coordinate the analysis of failed products, reporting of anomalies, and proactive development of solutions to prevent recurrence; ensure the team recommends or implements product/process improvements to enhance system performance. * Knowledge Management & Efficiency Optimization: Drive the transfer of technical knowledge within the team and internal stakeholders to solve complex problems; ensure technical data is collected and documented; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions. Health & Safety: * Enforce and lead compliance with Sandvik's EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities. * Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins. Planning & Reporting: * Provide technical input for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area. * Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency. Customer Value Add: * Technical Expertise & Advisory: Serve as a subject matter expert and ensure the team provides specialized guidance to clients and internal teams on product applications, processes, and mining conditions. * Customer Engagement & Solution Development: Build strategic customer relationships and act as a trusted advisor, both directly and through the team, supporting solution identification and operational improvements tailored to customer needs. * Sales & Operational Support: Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure the team supports product operational readiness during fleet transitions to Sandvik solutions. Collaboration: * Expert Network & Technical Coordination: Be an active member of global expert networks and encourage team participation; facilitate technical knowledge exchange between backline support, the team, and the Sales Area. * Training & Product Support: Lead technical and product training initiatives directly and through the team, ensure accurate course content, and oversee the delivery of workshops/seminars for the equipment division. * Feedback & Collaboration: Ensure technical feedback is collected, documented, and relayed to product lines by the team; chair monthly technical reviews; collaborate with Parts & Services division on training materials, toolkits, and implementation plans. * Product Lifecycle & Project Readiness: Own the technical/application aspects of product launches and phase-outs; manage operational readiness for large-scale projects, leveraging the team's expertise in execution.