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# Help Desk Representative

- **Company:** Prescient Edge
- **Location:** Doral, FL, United States
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, JIRA, Cloud Computing, Issue Tracking Systems, Remote Desktop Services, Information Technology, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.com/details/5746312737

## About the Role

* Personnel must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
 * Strong skills in incident resolution, remote desktop support, and end user assistance are required.

Requirements

Experience:

 * Personnel must have demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
 * Experience with Microsoft Windows, macOS, and cloud based IT support tools is required.

Education:

 * Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
 * Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

Security clearance:

 * Must be a U.S. Citizen and able to obtain a clearance.

## Description

* Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on premises environments, ensuring timely and effective resolution of IT related issues.