> Markdown version of [/jobs/ext/4324154-production-support-application-support-specialist](https://www.wearedevelopers.com/jobs/ext/4324154-production-support-application-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Production Support/Application support Specialist

- **Company:** Pyramid Consulting Inc.
- **Location:** Jersey City, NJ, United States
- **Experience:** Experienced
- **Salary:** $135,200.0 - $145,600.0
- **Contract:** Temporary contract
- **Skills:** DevOps, Disaster Recovery, Monitoring of Systems, Job Scheduling, Python (Programming Language), Reliability Engineering, Shell Script, Scripting, Splunk, Dynatrace
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.com/details/5938940085

## About the Role

* Must have skills: "Application Support" OR "Production Support", "Monitoring", "Trading" OR "Front office".
 * 3+ years of experience in production support, with a focus on financial services (Prime Brokerage experience preferred)
 * Evidence of building strong relationships with both development and business partners.
 * Evidence of a strong risk culture.
 * ITIL Service Operations - Incident, Problem, Service Request Management Alert Management/ Monitoring
 * Evidence of driving a culture of continuous service improvement.
 * Hands on technical and analytical ability to solve complex issues.
 * Excellent communication skills and able to effectively communicate to senior management and LOB partners.
 * Experience with monitoring tools such as Splunk, ITRS Geneos, Dynatrace
 * Ability to work in a high pressure, time-sensitive environment
 * Scripting in Python 3 / Shell Scripting
 * Job scheduling / Batch Management
 * Good knowledge of the Prime Brokerage business
 * Familiarity with SRE (Site Reliability Engineering) principles
 * Experience with DevOps practices and automation tools, with a focus on developing and running automation strategies to improve operational efficiency.

## Description

* Provide first and second line support for prime brokerage applications focusing on client reporting and dynamic pricing environment.
 * Monitor production environment to ensure availability and performance of systems, identifying and resolving issues in real-time.
 * Troubleshoot technical and functional issues related to PB services, liaising with development teams and other enterprise teams for resolution of complex issues
 * Perform root cause analysis and propose tactical and strategic solution for recurring production incidents
 * Support deployments and releases, resiliency and disaster recovery exercises ensuring smooth integration
 * Work with business stakeholders to understand service impact and prioritize resolution efforts
 * Manage, document and communicate outages to senior business and technology stakeholders as well as follow ups to eliminate repeat occurrences.
 * Drive Process Improvements and plant automation. Develop and deliver automation strategy.