> Markdown version of [/jobs/ext/432557-responsable-support-it-h-f](https://www.wearedevelopers.com/jobs/ext/432557-responsable-support-it-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Responsable Support IT H/F - **Company:** PAVILLON PREVOYANCE - **Location:** Bordeaux, France (Remote available) - **Experience:** Starter - **Salary:** €40,000.0 - €45,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Information Technology Operations, Microsoft Office, Data Server Interface, Office365, Gestionnaire Libre De Parc Informatique (GLPi) - **Published:** June 19, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=dab200caa20e7332 ## About the Role Une première expérience significative en support IT / workplace et en management. Bonne maîtrise des environnements utilisateurs (O365, AD…) Sens du service, excellent relationnel, esprit pragmatique ## Description Rattaché(e) directement au DSI, vous prenez la responsabilité du support IT et du poste de travail pour un environnement de 250 utilisateurs répartis sur une dizaine de sites. Vous intervenez sur un périmètre complet, mêlant pilotage, management et opérationnel., Manager & structurer * Encadrer une équipe de 3 techniciens support (N1/N2) * Organiser l'activité, prioriser, améliorer les process * Garantir la qualité de service aux utilisateurs Piloter le support & le workplace * Superviser le parc informatique (PC, mobiles, téléphonie…) * Gérer les environnements utilisateurs (Active Directory, Office 365…) * Piloter les incidents et demandes via GLPI * Intervenir en support N2 sur les sujets techniques Contribuer aux projets IT * Déploiement de nouveaux outils et services * Intégration de nouveaux sites (croissance externe) * Amélioration continue de l'environnement de travail Être un partenaire métier * Interlocuteur privilégié des Directions de filiales * Comprendre les besoins et proposer des solutions adaptées * Accompagner et former les utilisateurs L' environnement : Vous rejoignez une DSI de 13 personnes structurée et collaborative. : * Support IT : 4 personnes (dont vous) * Projets applicatifs, développement, infrastructure, sécurité ## Related Videos - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Guide for Expats Living in France](https://www.wearedevelopers.com/magazine/305-guide-for-expats-living-in-france) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)