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# Network Operations - Tier 2

- **Company:** CACI International Inc.
- **Location:** Colorado Springs, CO, United States
- **Salary:** $75,200.0 - $158,100.0
- **Contract:** Permanent contract
- **Skills:** IEEE 802.1X, Apple IOS, Border Gateway Protocol, Computer Networks, Firmware, Multi-protocol Systems, Local Area Networks, Network Installation Services, Routing, Open Shortest Path First (OSPF), Virtual Local Area Networks, Wide Area Networks, Network Routers, Identity Services Engine, Computer Network Operations, Information Technology, Cisco
- **Published:** October 31, 2026
- **Apply:** https://www.juju.com/job/1_caciinternational-1443154073406

## About the Role

You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience. + Perform Network ticket resolution. + Support Network ticket closure across Network Operations staff to include: + Use administrative access to the network to provision new switches, routers, and Cryptographic devices. + Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. + Routing Service Requests to the appropriate organization required for incident resolution. + Performs root cause analyses. + Completes problem resolutions associated with incident ticket(s) + Review and implementation of Security Technical Implementation Guides (STIGs). **Qualifications:** _Required:_ + IAT II (Ex: Security+) + CCNA (Active) + Active TS/SCI with polygraph clearance **OR** TS/SCI clearance with the ability to obtain a polygraph prior
to starting. + 10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience). + Familiarity with Cisco network devices + Strong working knowledge of the various routing protocols (BGP, OSPF, VRF, MPLS, 802.1x). + In-depth knowledge of KG-175 Series TACLANES configuration process, fault isolation, and firmware upgrade procedures. + Working knowledge of Cisco-ISE. - **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do.

## Description

Job Title: Network Operations - Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US Anticipated Posting End: 2/28/2027 **The Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations.
Our focus is to assist the organization to technically transform it's current services by leading edge technology insertions.
To accomplish this, we are charged with development of new designs, its implementation, and operation of the new and or enhanced services.
Over the life of the contract, we will drive continual service improvement by tech modernization, for our (LANs), wide area networks (WAN), unified communication (UC), video telecommunication and streaming services. **Responsibilities:** As a Tier 2 Network Operations technician, you'll be challenged with enterprise support problems where you will coordinate with the Network Operations Center and other operational staff to address break/fix, configuration update, schedule add moves and changes, and technology upgrades and installs for Network routers and switches.
As an experienced network team member, you'll be expected to coordinate ticket acceptance and resolutions.
You will support the development of technical resolution reports for critical outages in the Network. **More About the Role:** In this role the Network Administrator will be responsible for: + Conduct approved network changes to include but not limited to VLan, ACL and port assignment. + Perform IOS upgrades to routers and switches. + Perform routing and switching equipment technology upgrades to ensure continued operations of the enterprise. + Draft Standard Operating Procedures (SOP) for network operations. + Resolve systems failures and accessibility problems within the network to our services. + Support site survey and engineering designs data calls. + Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale. + Works independently with some supervision. + In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations. +
Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems.