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# Copilot Platform Administrator

- **Company:** Bansar Technologies Inc
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Azure, Microsoft Online Services, Data Security, Identity and Access Management, Power BI, Azure Active Directory, Cloud Services, Microsoft Copilot, Microsoft SharePoint, Systems Integration, Office365, Microsoft Copilot Studio, AI Platforms, Virtual Agents
- **Published:** October 6, 2026
- **Apply:** https://www.dice.com/job-detail/7206cce4-6404-41ca-bf2c-45805273cafa

## About the Role

* Minimum five (5) years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; at least two (2) years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
 * Strong knowledge of:
o Microsoft 365 Copilot
o SharePoint Online
o Microsoft Teams
o Microsoft Graph
o Microsoft Entra ID
o Power Platform
o Copilot Studio
o Copilot Chat
o Copilot Cowork

 * Experience with ITIL-based service management practices.
 * Experience troubleshooting identity, permissions, and cloud service integrations.

Preferred Qualifications

 * Microsoft 365 Enterprise Administration experience
 * Copilot Studio or AI Agent experience
 * Microsoft Graph integration experience
 * Power Platform administration experience
 * ITIL certification
 * Microsoft Copilot or AI-related certifications
 * Experience with Azure Foundry

## Description

Copilot Platform Administration

 * Administer and support Microsoft 365 Copilot and related AI services.
 * Manage licensing, configuration, service health, and feature enablement.
 * Evaluate and implement new Copilot capabilities and releases.
 * Maintain service documentation, standards, and operational procedures.
 * Credit allocations and monitoring

Level 3 Technical Support

 * Serve as the senior escalation point for complex Copilot incidents.
 * Troubleshoot:
o Microsoft Graph grounding
o SharePoint and Teams integrations
o Permissions and data access issues
o Agent functionality
o Connector and integration failures
o Credit controls and monitoring

 * Manage Microsoft support escalations and root cause analysis.
 * Advanced solutioning for Copilot agent use case enablement

AI Governance & Service Management

 * Participate in AI governance, capability reviews, and release readiness assessments.
 * Support capability intake, pilot programs, production releases, and lifecycle management.
 * Identify operational risks, dependencies, and support requirements.

Identity & Integration Support

 * Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
 * Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
 * Validate connector configurations and enterprise integrations.

Service Analytics & Adoption

 * Monitor service performance, adoption, and utilization metrics.
 * Support executive reporting and AI value realization efforts.
 * Develop and maintain operational dashboards and service health reporting