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# Help Desk Technician Assistant (Onsite, Oklahoma City, OK)

- **Company:** Gainwell Technologies
- **Location:** Oklahoma City, OK, United States
- **Salary:** $27,200.0 - $38,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Cloud Computing, Databases, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Networking Basics, Remote Access Technology, Topdesk, TCP/IP, Wi-Fi Technology, Network Routers, Peripherals, Firewalls (Computer Science)
- **Published:** October 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=91ed1e98127b2b18

## About the Role

* High school diploma or G.E.D.
 * One or more years of technical or customer support experience training in computer support preferred
 * Zero or more years of technical or customer support experience
 * Experience working with company products and operating systems
 * Experience with solving computer-related problems
 * Experience with company escalation policy

Technical (Hard) Skills

 * Operating Systems: Proficiency in Windows, macOS, and Linux, plus familiarity with mobile and cloud OS environments.
 * Hardware & Peripherals: Ability to diagnose and repair computer components, assemble parts, and troubleshoot printers, monitors, and docks.
 * Networking Fundamentals: Understanding of TCP/IP, DNS, DHCP, routers, and Wi-Fi setup to resolve connectivity issues.
 * Directory & Access Management: Experience with Active Directory (AD) for password resets, account creation, and domain joins.
 * Ticketing & Remote Tools: Experience using IT service management (ITSM) help desk software, remote-access tools, and asset tracking.
 * Security Basics: Knowledge of antivirus tools, firewalls, disk encryption, and patching.

Interpersonal (Soft) Skills

 * Problem-Solving: A systematic, analytical approach to breaking down and fixing complex technical errors.
 * Communication: Ability to translate complex tech jargon into clear, plain language for non-technical users.
 * Patience & Empathy: Staying calm and polite when assisting frustrated or stressed end-users.
 * Time Management: Prioritizing urgent system outages while handling a queue of multiple support tickets.

## Description

* Assist help desk agents with telephones issues and inquires to ensure needs are met.
 * Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
 * Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
 * Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.