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# Support Desk

- **Company:** Cadence, Inc.
- **Location:** St. Louis, MO, United States
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Data Infrastructure, Issue Tracking Systems, Internet Service Provider, Microsoft Office, Microsoft PowerPoint
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=00b437769f278da8

## About the Role

Cadence Technology Services is a nationwide telecommunications firm specializing in voice and data infrastructure, hardware, and provisioning solutions. We're expanding and are seeking a dedicated Help Desk Agent to join our dynamic team and grow alongside us.

In this role, you'll be providing essential administrative support by troubleshooting issues, processing orders, and acting as a liaison when sales representatives are unavailable. Your efforts will directly contribute to delivering top-notch customer service and ensuring that our customers have a smooth telecommunications experience. With a diverse customer base spanning various industries, every day offers new challenges and opportunities. This position solves practical problems and deals with variables in situations where only limited standardization exists. A self-starter mentality is a must! This is an onsite position that will be based in our office which is located in Town and Country, MO.

If you're passionate about problem-solving and enjoy helping businesses optimize their technology, this may just be the role you have been seeking!, * Strong customer service and communication skills- both oral and written

 * Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Teams)
 * A basic knowledge of Android and iPhone device setup and troubleshooting - specific to the use of mobile phone applications
 * Intermediate knowledge of Windows and Operating Systems
 * Working knowledge of Microsoft Teams including Teams voice and video conferencing
 * Technical aptitude with strong PC literacy skills
 * Strong problem-solving skills and decision-making ability
 * Ability to learn and apply technical information in a fast-paced work environment where priorities may constantly change
 * Flexibility to accommodate helpdesk's hours of operation, including participating in after hours on-call schedule
 * Enthusiasm and desire to learn
 * Work well in a team environment
 * At least one year experience in a support/help desk role
 * CompTIA A+ Certified IT Technician is a plus, but certainly not required

Education:

High school diploma or equivalent

## Description

(The following statements are intended as general illustrations of the work for this position and are not all inclusive)

 * Basic troubleshooting of reported issues; control, manage, track, document and record all reported issues into the help desk ticketing software
 * Document troubleshooting progress and investigate issues before escalating tickets to the next level of support
 * Work with ISPs and MSPs during network outages to escalate the support ticket and keep communication open
 * Order processing and provisioning
 * Educate and elevate: Help our customers understand the technology available to them and how to best leverage it for their needs
 * Customer communication and updates
 * Complete other duties as assigned