> Markdown version of [/jobs/ext/4326966-tech-specialist-4](https://www.wearedevelopers.com/jobs/ext/4326966-tech-specialist-4). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Specialist 4 - **Company:** M.C. Dean, Inc. - **Location:** Charleston, SC, United States - **Contract:** Permanent contract - **Skills:** JIRA, Firmware, Intrusion Detection and Prevention - **Published:** October 2, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88644399/1 ## About the Role * High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems or * Associates with 10+ years of experience or * Bachelor's Degree with 7+ years experience or * Master's Degree with 5+ years experience * System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions * Vendor certifications for electronic systems preferred * Reliable attendance at customer site during work hours required by customer * Ability to work a flexible schedule that includes occasional nights and weekends * Ability to travel up to 15% ## Description * Plan, schedule, and manage technical deliveries and engineering projects, including scope, dependencies, risks, and milestones * Define, document, and maintain project delivery standards, templates, checklists, and processes across engineering teams * Configure and administer Jira, including workflows, issue types, fields, dashboards, and automation, and drive consistent usage across teams * Organize and prepare detailed documentation of project and system performance, including status reports, service request records, and analysis for leadership and customers * Analyze system and project performance and recommend process and technical improvements * Train engineers, project teams, and system users on delivery standards, tools, and systems * Serve as primary coordination point for manufacturers and vendors on behalf of engineering, including onboarding, meeting scheduling, and communication cadence * Track manufacturer support cases, RMAs, and firmware or product issues through resolution, escalating as needed to minimize impact on engineering and deployments * Conduct and coordinate research and evaluation of new system manufacturers, such as access control, intrusion detection, and closed circuit television systems * Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems * Read and interpret engineering drawings, blueprints, schematics, SOPs, and statements of work (SOW) * Interface with engineering team to ensure design and delivery efficiency * Coordinate research and development of entire systems, ensuring interoperability and constructability scenarios are analyzed * Apply working knowledge of networking and system administration principles to understand, triage, and route technical issues * Coordinate test lab scheduling, equipment maintenance, and vendor evaluation hardware * Interface with internal and external customers * Coordinate with field personnel and/or engineering team to discuss any potential installation issues * Triage and coordinate support requests from field personnel and system administrators on installation issues, and coordinate post-deployment support, including on-site as needed * Perform all duties with minimal direct supervision, * Exposure to computer screens for an extended period of time. * Sitting for extended periods of time. * Reach by extending hands or arms in any direction. * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. * Listen to and understand information and ideas presented through spoken words and sentences. * Communicate information and ideas in speaking so others will understand. * Read and understand information and ideas presented in writing. * Apply general rules to specific problems to produce answers that make sense. * Identify and understand the speech of another person.