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# Help Desk Analyst

- **Company:** Caci Inc
- **Location:** Fort Belvoir, VA, United States
- **Experience:** Experienced
- **Salary:** $70,800.0 - $148,600.0
- **Contract:** Permanent contract
- **Skills:** SC Clearance, Information Technology
- **Published:** October 2, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9208607/help-desk-analyst

## About the Role

Required:

 * Secret Clearance required to start.
 * 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
 * 4 years providing Help Desk Support.
Desired:

 * 4 Yr Degree in IT or Similar or substitute 3 years experience providing IT related support.
 * 7 years providing Help Desk Support.

## Description

CACI is seeking a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA., Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Contributes to deliverables and performance metrics where applicable.
Responds to user queries on troubleshooting IT systems.
Processes requests for access and deactivation.
Forwards trouble tickets to appropriate administrator SMEs or higher echelons.