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# Desktop Support

- **Company:** Proteam Solutions
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Peripherals, Computer Equipment
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=73e133fc0b3c3b7c

## About the Role

* 2+ years of experience supporting desktop computers in a networked environment (Windows and/or Mac OS).
 * Experience troubleshooting hardware, software, and network issues.
 * Experience supporting A/V equipment in classrooms, meeting rooms, or event spaces.
 * Ability to provide both remote and on-site desktop support.
 * Strong customer service and communication skills in a professional setting.
 * Experience working both independently and collaboratively as part of a technical support team.
 * Ability to maintain accurate inventory and documentation of equipment and support activities.
 * Experience with setup, delivery, and installation of workstations, peripherals, and classroom technology.
 * Knowledge of preventive maintenance techniques for classroom technology and instructional spaces.

Desired Skills:

 * Experience with video-data projection, audio systems, and general A/V troubleshooting.
 * Experience delivering end-user training or identifying training needs related to technology usage.
 * Familiarity with IT service management tools and help desk ticketing systems.
 * Ability to lead or coordinate technical projects and act as an escalation point.
 * Experience communicating and reporting technology outages and incident tracking.
 * Willingness to work a flexible schedule including evenings and weekends as needed.
 * Prior experience in a higher education or academic support environment., * Desktop support: 2 years (Required)
 * IT troubleshooting: 2 years (Required)
 * audio/visual equipment : 2 years (Preferred)

Ability to Commute:

 * Columbus, OH 43210 (Required)